Cancellation, lateness & no-shows

Cancel. Open the Trips tab (titled Your Trips) → tap the trip card → on the trip details, tap Cancel Trip → choose a reason. The refund is returned to your wallet automatically.
Grace period. Cancel within 2 hours of paying → full refund of the trip price (minus the cancellation fee).
After grace. More than 24 hours before departure → full refund minus the cancellation fee; less than 24 hours → 50% refund, excluding service and processing fees.
Car-owner cancels. All passengers get a full refund; repeated short-notice cancellations can suspend a car owner’s ability to post trips.
Lateness. After 10 minutes, a late fee may apply. After 15 minutes, the waiting party may cancel the trip (handled under the no-show policy).
No-shows. Not arriving within 15 minutes of the scheduled start time, without notice, counts as a no-show. A passenger no-show gets no refund (SAFER may give a partial refund at its discretion); a car-owner no-show means a full refund for passengers plus a penalty.
Trip changed by the car owner. If a car owner changes a trip you’ve booked, you can cancel for a full refund within 12 hours of the change.