Terms & Conditions

Effective Date: 01/10/2025

SAFER PLATFORMS LLC – سافر لتطوير المنصات والمواقع الالكترونية ش.ذ.م.م (hereinafter referred to as “SAFER”) is a limited liability company located in Cairo, incorporated under the laws of the Arab Republic of Egypt, and registered with the Investment Commercial Registry under number 212171.

SAFER has developed a carpooling service specializing in long-distance Trips between cities and major destinations in Egypt in the form of a mobile application named “SAFER – Carpooling Service” (hereinafter referred to as “the App”). SAFER aims to provide a solution for intercity travel while promoting sustainability and convenience. The App is accessible through mobile devices. It connects Car Owners and Passengers, offering a seamless and accessible platform for ridesharing. SAFER does not provide transportation services, does not operate as a transportation carrier, and does not own or manage any vehicles. Car Owners are not professional drivers employed by SAFER but independent individuals who choose to offer rides through the App using their own vehicles.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCESSING OR USING THE APP.

BY ACCESSING OR USING THE APP, YOU AGREE TO ABIDE BY THESE TERMS AND CONDITIONS.

IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS IN THEIR ENTIRETY, THEN YOU ARE PROHIBITED FROM USING THE APP AND YOU MUST DISCONTINUE USE IMMEDIATELY.

1. Acceptance of Terms

These Terms and Conditions (hereinafter referred to as “T&C”) constitute a legally binding agreement made between “you”, an individual located within the Arab Republic of Egypt, and SAFER.

By accessing or using the App, you acknowledge that you have read, understood, and agreed to these T&C in their entirety. 

Your use of the App is subject to these T&C, which govern your relationship with SAFER and your use of the “SAFER Carpooling Service” Application as well as all the services provided through it.

Your use of the App constitutes your full acceptance and agreement to the following:

• You agree to comply with all applicable laws of the Arab Republic of Egypt when using the App.
• You understand that SAFER may modify, amend, update, or terminate these T&C at any time and at its sole discretion without prior notice.
• You confirm that you meet the eligibility criteria as outlined in these T&C.
• You understand and agree that your use of the App is subject to the App’s Privacy Policy.
• You acknowledge the importance of adhering to the measures, rules, and policies outlined in these T&C and certify that you will follow them.
• You accept responsibility for the security and confidentiality of your “SAFER Carpooling Service” App account, and undertake the accountability in the event of any infringements of the T&C that may occur due to any unauthorized access to your account.
• You acknowledge that SAFER reserves the right to suspend or terminate your account if you are found to be in violation of these T&C or for any other reason(s) at SAFER’s sole discretion.
• You agree to the terms and conditions and privacy policies of SAFER’s third-party partners and service providers, which include but are not limited to Google LLC, OPay Egypt for E-Payment Services, and Apple Inc. and all their subsidiaries.
• You accept that in case of discrepancies or variance between the Arabic and the English versions of these T&C, the English text shall prevail and be considered the definitive and binding text.

2. Applicable Law

These T&C are governed and construed in accordance with the laws of the Arab Republic of Egypt.

Any disputes, claims, or legal proceedings arising from or related to these T&C will be subject to the exclusive jurisdiction of the courts within the Arab Republic of Egypt. 

By using the App, you consent to the exclusive jurisdiction of the Egyptian Courts and agree that any legal proceedings shall be conducted in the courts within the Arab Republic of Egypt.

3. Effectiveness and modifications of the Terms

These T&C are effective as of the 1st of October 2025.

These T&C supersede and replace any prior terms, agreements, or understandings, whether written or verbal, between you and SAFER regarding your use of the App.

If any provision of these T&C is found to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions, which will continue in full force and effect.

SAFER reserves the right to modify, amend, or update these T&C at any time and at its sole discretion.

It is your responsibility to review any modifications and to ensure that you understand and accept the revised T&C. Your continued use of the App after any modifications indicates your acceptance of the updated T&C.

SAFER reserves the right to terminate these T&C, in whole or in part, for any reason at any time, with or without notice. Termination of the T&C by SAFER may result in the suspension or termination of your access to the App.

Upon termination of the T&C, you are no longer authorized to access or use the App. Any provisions of these T&C that, by their nature, should survive termination, will continue to be in effect after such termination.

SAFER shall not be liable to you or any third party for any termination of these T&C, or for the suspension or termination of your access to the App.

4. Additional terms

Some services provided through the App may be subject to Additional terms. These Additional terms are supplemental to these T&C and will apply exclusively to the specific service or feature to which they relate.

In the event of any conflict between these Additional terms and the T&C, the Additional terms shall prevail solely for the services or features to which they apply. 

Before using such services, you will be presented with, or directed to, the applicable Additional terms. Please carefully review and understand these terms before proceeding to use the specific service or feature.

Your use of such services indicates your acceptance of both these main T&C and the Additional terms.

5. Definitions

User: Refers to any person who downloads, accesses, or uses the App.

Car Owner: Refers to a User who either owns a car or has the authorization to operate and share a car and that is allowed to publish Trips on the App.

Passenger: Refers to a User who uses the App to search and request Trips offered by Car Owners.

Trip: Refers to a pre-planned journey by a Car Owner published on the App, offering one or more seats to Passengers traveling to the same destination.

Publish a Trip: Refers to the action taken by a Car Owner within the App to make their intended journey or route publicly visible and available for booking by Passengers. The words publishing and posting, and the actions to publish and to post are used interchangeably in the T&C and in the App and have the same meaning.

Request a Trip: Refers to the action taken by a Passenger within the App who expresses the desire to join a specific Trip offered by a Car Owner. This process involves the Passenger selecting a Trip from the list of published Trips on the App. The words requesting and booking, and the actions to request and to book are used interchangeably in the T&C and in the App and have the same meaning.

Traveler: Refers to an individual who accompanies either a Passenger or a Car Owner during a Trip arranged through the App. This term encompasses any additional person included in a Trip, including the Passenger that requests or the Car Owner that publishes the Trip.

Verified User: Refers to a User who has successfully completed all verification steps outlined in the ‘User Accounts’ section of these T&C, including phone verification, email verification, and identity verification, and has received verification approval from SAFER.

6. Details of the App

The App is a technology platform that enables users to connect for the purpose of sharing rides. SAFER does not provide transportation services and is not a transportation carrier. The service is limited to facilitating communication and payments between Passengers and Car Owners.

The App, including all its content, functionalities, features, and any other intellectual property elements are the exclusive property of SAFER. The trademarks, logos, and service marks displayed on the App are registered and unregistered marks of SAFER. Any reproduction, modification, distribution, or unauthorized use of the App or its content, in whole or in part, is strictly prohibited. This App is provided ‘as is’ for your personal and non-commercial use under the terms set forth by SAFER.

The App is exclusively available for iOS and Android devices. Users shall only download and access the App through authorized app distribution channels which are the Apple App Store and the Google Play Store.

Prior to installing the App, Users must verify that the mobile application is provided by the publisher SAFER PLATFORMS LLC. Users must also ensure that their device is compatible with the App, adhering to specified operating system requirements.

Users will receive app updates to ensure optimal performance and security. It is essential to keep the App up to date for the latest features and improvements. 

The App requires a phone in a good working condition with a stable internet connection for optimal functionality. Users are responsible for ensuring access to a reliable internet connection to use the App effectively. SAFER is not liable for any disruptions or limitations caused by the User’s internet connectivity or the User’s phone condition.

Users will need to grant specific device permissions for the App’s proper functioning. These permissions may include access to location services, to the camera, push notifications service, and to the phone’s photo gallery (sometimes called Photos, Camera Roll, or Gallery). Some permissions may be mandatory to enable Users to benefit from specific services within the App.

The App facilitates in-app messaging between Users solely for communication related to Trip details, coordination, and other purposes pertinent to the service provided. 

The App may use location-based services to verify the geographic eligibility of Users. Users should ensure that their device’s location settings are accurate and active when using the App.

SAFER reserves the right to terminate or suspend the App’s services under specific conditions, including, but not limited to, non-compliance with terms, security concerns, or changes in legal regulations.

All communication within the App is usually available in both English and Arabic. Users can select their preferred language within the App’s settings for a personalized experience. However, SAFER does not guarantee the constant availability of both languages for all features, content, or communications within the App. The range and accuracy of language support may vary, and some parts of the App might only be available in one of the languages at any given time.

Users acknowledge that the App may experience occasional bugs, technical issues, or downtime. Users understand that the App may not always be available or may experience interruptions.

Users are encouraged to report any bugs, glitches, or technical issues encountered while using the App.

7. User data

Users are required to review the App’s Privacy Policy for detailed information regarding the collection, storage, and processing of their personal data. 

User data may be shared with third parties, including but not limited to government and law enforcement authorities, if deemed necessary for legal compliance, safety, or security purposes.

Users who do not agree with the User data practices outlined in this section and in the App’s Privacy Policy are strictly prohibited from using the App.

SAFER collects specific personal information. This data collection includes but is not limited to:

• Mobile Number
• Email Address
• Full Name
• Date of Birth
• Egyptian Governorate of Residence

Users have the option to disclose whether they have any disability. If yes, Users can further choose whether they want this information to appear on their profile and be shared with other Users.

Users are required to upload a recent profile picture that accurately represents their current appearance. SAFER reserves the right to remove any User’s profile picture at any given time at its sole discretion. If a User’s profile picture is removed, the User must upload a new compliant profile picture before proceeding with using the App.

Users may choose to enhance their profiles by providing additional information such as a short biography (“Bio”), their current or previous jobs (“Work Experience”), their current or previous education institutions (“College” or “High School”), or their current or previous places of residence (“Places Lived”). Users must provide accurate and truthful information in these sections and any other profile information sections within the App. Providing false, inaccurate, or misleading information, or using these sections for any purpose other than their intended use is strictly prohibited, and may result in the temporary or permanent suspension of your access to the App.

8. Eligibility

SAFER reserves the right to modify, add, or remove eligibility criteria at its sole discretion and without prior notice.

SAFER retains the authority to determine, at its sole discretion, whether an individual is eligible or not to become a Verified User or a Car Owner of the App. More information about the definition of a Verified User is available in this section of the T&C.

By accessing, registering, or using the App, you represent and warrant that you meet the following eligibility criteria:

a)    General Requirements for All Users

Individuals must be aged 18 or older to be able to create an account and use the App. It is strictly forbidden for any individual under the age of 18 to register on or use the platform. 

Users should not have been previously banned from using the App due to violations of the T&C, inappropriate behavior, or any other reason determined by SAFER.

Passengers must verify their identity as outlined by the “ Identity Verification Process” subsection of these T&C to be able to request Trips.

Each individual is permitted to have only one account. Creating and maintaining multiple accounts is strictly prohibited.

The App is designed for personal, non-commercial use. Users, both Passengers and Car Owners, are strictly prohibited from utilizing the App for any commercial activities.

Users must comply with all laws and regulations of the Arab Republic of Egypt while using the App. Any illegal activities or violations may result in immediate termination of the User’s account and access to the App.

Failure to meet these general requirements may result in the suspension or termination of your account and access to the App.

b)   Driving Eligibility (Car Owners)

If you are considering becoming a Car Owner on the App, it is required that you meet the following eligibility criteria:

Car Owners must be at least 21 years of age to be able to publish Trips.

To offer Trips on the platform, Car Owners must possess a valid and unrestricted driver’s license issued by the appropriate authorities in Egypt. Car Owners’ Egyptian driver’s license should be current and not under suspension or revocation.

Car Owners must have at least two years of driving experience to be eligible to publish Trips on the App.

Car Owners are obliged to undergo an identity verification process.

Car Owners must not have any contraindications or medical incapacities that would compromise their ability to drive safely.

Car Owners must not have a history of serious traffic violations, involvement in major accidents, or any conduct resulting in a felony charge or a police report related to their driving behavior.

Car Owners should not have been previously permanently banned from accessing the App as a Car Owner.

By requesting to become a Car Owner on the App, you confirm your understanding and adherence to these driving eligibility criteria.

c)    Vehicle Eligibility

SAFER reserves the right, at its sole discretion, to accept or refuse any vehicle for use on the App. Before adding your vehicle, please ensure that your vehicle meets the following eligibility criteria:

The vehicle Car Owners intend to use must be legally registered and licensed for use on Egyptian roads. The vehicle should be a car with four wheels, with a minimum of two seats and a maximum of nine seats. It should comply with all registration and licensing requirements set forth by the relevant Egyptian authorities.

Only vehicles registered as ‘Private Vehicles’ are permitted for use. Other types of registrations, including but not limited to ‘Vehicles with unpaid customs’, ‘Trucks’, and ‘Tourism Vehicles’, are generally prohibited, unless explicitly allowed by SAFER at its sole discretion on a case-by-case basis.

Cars that do not require a license or registration to operate are strictly prohibited on the App.

SAFER sets a maximum age limit for vehicles used on the platform. The maximum allowable age for vehicles is 15 years from their model year according to their car registration. Vehicles older than this limit may not be eligible for use on the App.

All vehicles must be equipped with seatbelts for each seat, functional airbags, and a fire extinguisher, along with any essential emergency tools and equipment. 

The vehicle must be in a clean and well-maintained condition. Vehicles are also required to have a presentable interior and exterior. A well-kept and clean vehicle contributes to a positive overall experience for all Users.

Vehicles are required to have functional Air Conditioning. Car Owners may choose not to turn on the Air Conditioning; however, they must notify Passengers of this decision prior to the Trip through the App’s functionalities.

Vehicles must be capable of undertaking long-distance Trips without compromising safety or passenger comfort. The vehicle must be well-maintained and equipped to handle extended travel durations. This includes factors such as engine health, tire condition, and overall reliability. 

Vehicles should undergo regular inspections to ensure they meet safety and roadworthiness standards. Car Owners may be asked to provide proof of recent inspections.

Modified “tuned” vehicles that compromise safety or deviate from manufacturer specifications are not eligible on the App and are strictly prohibited.

Vehicles are encouraged to be accessible to individuals with special needs.

Vehicles must be intended for private and non-commercial use only. Utilizing the vehicle through the App for any professional or commercial purposes is strictly prohibited.

SAFER strongly encourages Car Owners to have comprehensive vehicle insurance that covers third-party liability and passengers during the Trip. While vehicle insurance is encouraged, it is not made obligatory by SAFER. However, it should be noted that in the event of an accident where the Car Owner is found to be at fault, the Car Owner will be solely responsible for any damages incurred to the vehicles and any injuries to passengers involved.

By requesting to add your vehicle for carpooling Trips on the App, you confirm your understanding and adherence to these vehicle eligibility criteria.

d)   Geographic Eligibility

The App is exclusively intended for individuals who are legal residents of Egypt. Users must reside within the geographical boundaries of Egypt to register, access, and use the App.

Users are explicitly prohibited from registering, accessing, or using the App outside the borders of Egypt. The services provided through the App are tailored to the specific needs and regulations of the Egyptian territory.

SAFER reserves the right to verify the residency status of Users through the information provided during the registration process. Users found to be outside of Egypt while using the App may face account suspension, termination, and/or legal action.

Individuals with temporary or visitor status in Egypt are not eligible to use or access the App unless they can provide documentation demonstrating long-term residency within the country.

Users must adhere to all applicable Egyptian laws and regulations. This includes compliance with local transportation regulations and any special requirements imposed by local or national authorities. Any usage that contravenes local or national laws is strictly prohibited and may result in the suspension or termination of your access to the App.

The App services may not be available in every part of Egypt. Availability is contingent on factors such as User demand and local regulations. Users should check the App for service availability in their respective regions.

Users are solely responsible for ensuring their compliance with the geographic eligibility requirements. Using or accessing the App from ineligible geographic locations may result in restricted or limited functionality within the App

9. User Accounts

SAFER reserves the right to permanently terminate or temporarily suspend a User’s account at any given time and without prior notice if it deems such action is necessary. This may occur in response to violations of the Terms and Conditions, engagement in prohibited activities, or any other circumstances determined by SAFER including, but not limited to, the case where continued use of the service by the User poses a risk to the App’s integrity, other Users, or SAFER’s reputation.

Users must provide accurate and truthful information during the account creation, identity verification, and vehicle verification processes. This includes personal details, contact information, and documentation.

Users may receive communications from SAFER through various channels, including, but not limited to, SMS, email, or third-party applications.

SAFER may request Users to provide reviews or leave ratings for trips they have participated in. Providing such reviews or ratings may be required for the User’s continued use of the service.

As part of the account creation process, Users are required to verify their account through an SMS and an email sent by SAFER. Successful verification of the phone number and email are necessary to finalize the creation of the account. In the event that an individual does not receive the SMS or email due to reasons beyond SAFER’s control, including but not limited to network and service providers issues or incorrect contact information provided by the user, SAFER will not be held liable; Users encountering this problem are urged to notify SAFER immediately.

Users must promptly update their account information, including changes to personal details, contact information, or vehicle-related details. 

Users are expected to comply with SAFER’s Terms and Conditions, Privacy Policy, and any other applicable policies. Failure to adhere to these requirements may result in severe consequences, including account suspension or termination.

Users must fully cooperate with SAFER during identity verification and account reviewing processes. 

After the submission of any documents, images, in-app photos, or other information, if SAFER determines that the submitted documentation is incomplete or inaccurate, or requires clarification, SAFER may, at its discretion, request Users to take corrective action. This may include, resending the correct documentation or providing any missing information and applies to various verification processes, including, but not limited to, identity and vehicle verification.

Any verification process may take as long as SAFER deems necessary to ensure the accuracy and authenticity of the provided documentation. Verification processes may also include manual review or use of third-party verification services. Verification processes may also include internal evaluations, cross-checking with trusted sources, and other measures SAFER finds appropriate to ensure the reliability and integrity of Users.

SAFER reserves the right, at its sole discretion, to request an official and comprehensive background check report such as a Criminal Record Certificate or a Police Clearance Certificate from any User at any stage of the verification process. Failure to provide such documentation upon request will result in the denial of the verification application and may result in the suspension of the User’s account.

In the event that the submitted documents become outdated or invalid due to expiration or other reasons, SAFER reserves the right to take necessary actions. This may include, but is not limited to, the removal of the verified status from the User, the restriction of the access of the User to certain features or services, the restriction of the use of a vehicle on the App, or requesting the User to provide updated and valid documentation.

a)   Identity Verification Process

All Users are required to undergo the identity verification process and to submit the necessary documentation required by SAFER to be able to request or publish Trips, or to access any published Trip’s information.

To verify their identity, Users must:

• Take a clear and valid in-app photo of their government-issued ID. For Egyptians, the only accepted form of ID is the National ID Card, issued by the Egyptian authorities.
• For Users who do not have the Egyptian nationality, the only accepted form of ID is a government-issued passport along with a valid residence permit; Driver licenses and other forms of ID are not acceptable for this requirement.

• Submit an in-app “selfie” (self-portrait photograph) during the verification process, which will be compared to the photograph on their ID.

In addition to the above, Car Owners must also submit their valid Egyptian driver’s license issued by the appropriate authorities in Egypt. The license should be current and unrestricted.

SAFER will review the submitted documents and live selfies. Upon successful verification, both Car Owners and Passengers should receive a verified badge, and Car Owners should gain eligibility to publish Trips on the App.

Users’ profile pictures will be reviewed as part of the identity verification process. As stated earlier in these T&C, SAFER reserves the right to reject any profile picture that is unclear or appears to depict someone other than the account holder.

Car Owners and Passengers are responsible for keeping their information up to date. Any changes should promptly be updated within the App.

b)   Vehicles Verification Requirements (Add a Car)

Car Owners are obligated to undergo the App’s vehicle verification process and submit the necessary documentation as required by SAFER to be able to publish Trips with their intended vehicle on the App.

Car Owners who wish to add their vehicle must provide clear and valid documentation of the vehicle’s registration and licensing, proving that it is legally registered and licensed for use on Egyptian roads.

Car Owners must ensure that they have legal ownership, or the express written and signed permission from the legal owner for the vehicle they intend to use. SAFER reserves the right to request this document at any time to verify compliance with these requirements.

If a Car Owner does not own the vehicle they intend to use, meaning that it is not registered under their name, they may be required to take a clear and valid in-app photo of a government-issued Egyptian ID of the legal owner, meaning the individual listed on the car’s registration.

Upon SAFER’s request, Car Owners must provide essential information about the vehicle they intend to register for use on the App. This includes, but is not limited to, the vehicle Identification Number (VIN), the license plate details, the brand, the model, the year, and the color of the vehicle .

SAFER may, at its sole discretion, request Car Owners to provide one or more clear and recent image(s) of the vehicle they intend to use on the App.

Car Owners have the option to add up to four vehicles. Each added vehicle must undergo the same vehicle verification process.

As previously mentioned in the Vehicle Eligibility part of these T&C, SAFER may, at its discretion, request proof of regular inspections for vehicles added on the App. Car Owners should be prepared to provide such documentation verifying that their vehicles undergo routine inspections. Failure to provide requested proof may result in further review or restrictions on the use of the vehicle on the App.

SAFER will review the submitted documents and photos. Once the vehicle is successfully verified, Car Owners should be eligible to publish Trips on the App using the aforementioned vehicle.

Car Owners are responsible for ensuring that the information and documents related to their vehicles are up to date within the App. Any changes, including updates to vehicle condition or ownership, should be promptly communicated to SAFER.

c)    Maintaining Account Security

Users are responsible for creating and maintaining secure credentials for their accounts. This includes using a unique and strong password, promptly reporting any unauthorized access, and refraining from sharing passwords.

Users should avoid using easily guessable passwords and refrain from using the same password across multiple platforms.

If supported by the App and their device, Users can use biometric authentication methods, such as fingerprint or facial recognition, for an added layer of convenience and security.

Users must maintain the confidentiality of their account passwords and take measures to prevent unauthorized access. Users should never share their account credentials, including passwords with others. Each account is intended for individual use. 

Users should exercise caution while accessing their accounts on shared devices to prevent unauthorized access.

Users should exercise caution when accessing the App on public Wi-Fi networks. Whenever possible, use secure and trusted networks to prevent unauthorized access.

Users should be cautious of phishing attempts and ensure that emails and SMS messages claiming to be from SAFER are legitimate. To confirm the authenticity of communications, Users should verify that emails are sent from an official address ending in “@safer-platforms.com”. Users should avoid clicking on suspicious links or providing sensitive information through email. It is crucial to remain vigilant against fraudulent activities and to report any suspicious communications purporting to be from SAFER.

Users must promptly report any suspicious or unauthorized activity related to their account to SAFER.

10. Use of Services

SAFER reserves the right, at its sole discretion, to take specific actions that may affect Users’ access to and Use of Services and features provided through the App. These actions may include, but are not limited to, the cancellation and modification of a Trip, removing an individual from a Trip, revoking a Car Owner’s ability to publish Trips, removing a Passenger’s ability to request Trips, and imposing restrictions on the ability of both Car Owners and Passengers to modify Trips.

Users must adhere to SAFER’s ‘Gender Rule’, whereby Male Passengers may only request Trips from Male Car Owners, and Female Passengers may only request Trips from Female Car Owners. This policy reflects SAFER’s commitment to the safety and comfort of all Users. Any attempt to misrepresent one’s gender or bypass this rule will lead to severe consequences, including potential account termination.

a)    Publishing a Trip

By publishing a Trip, the Car Owner signals their intention to share their ride with other individuals who may need transportation along the same route. This action facilitates the matching of Car Owners with available seats to Passengers seeking rides.

The published Trip details should become accessible to potential Passengers on the App, allowing them to request to join the Trip and communicate with the Car Owner to coordinate travel arrangements.

Prior to publishing Trips, Car Owners must carefully review and accept all relevant policies associated with the Trip that are outlined in these T&C.

Car Owners will be able to publish Trips starting 90 days before the Trip’s date and up to 4 hours prior to its start time.

Car Owners must adhere to SAFER’s “Driving and Resting” policy to ensure the safety and well-being of all individuals involved in any Trip. According to this policy, Car Owners must allow for a rest period of at least 4 hours both before and after any scheduled Trip. This rule applies regardless of whether the Car Owner has driven through the App or outside of it. SAFER may evaluate a Car Owner’s recent and upcoming Trip history to verify compliance with this rule. Failure to comply may result in restrictions on the ability to publish new Trips or other actions deemed appropriate by SAFER.

Car Owners need to accurately specify the starting point and the intended destination of the Trip. 

Car Owners should choose the date and time of departure for the Trip. 

Car Owners must select the car that will be used for the Trip.

Car Owners are required to specify the age and gender of all individuals already present in the vehicle. The total number of passengers already in the vehicle will be determined based on this information.

Car Owners must specify the number of Travelers they are willing to accommodate.

Car Owners are highly encouraged to specify any preferences or limitations regarding luggage in the Trip description. This could include the number of bags allowed, size restrictions, or any other relevant details for potential Passengers.

Car Owners may have specific preferences for their Trips, such as music preferences, A/C settings, or any other special conditions. They must communicate these preferences to potential Passengers through the Preferences section under their User Profile and through any other applicable App functionalities.

​​If a Car Owner is willing to accommodate pets during the Trip, they should specify this in the Preferences section under their User Profile.

Car Owners must provide comprehensive and accurate information while publishing a Trip on the App.

Car Owners can use the “Additional Information” field to share essential information. This may only include specific requirements, preferences, or details that the potential Passengers should be aware of for a comfortable journey. This could include information about the route, potential stops, or any additional conditions set by the Car Owner. This does not include any external contact information including, but not limited to, email addresses, social media accounts, and phone numbers. Adding such information in the “Additional Information” section or anywhere else within the App may result in a temporary or permanent suspension from using the App. As mentioned below in the User Conduct and Responsibilities part of these T&C, Users are strictly prohibited from sharing their contact details to use SAFER’s service and avoid paying the fees related to the use of the service.

For security reasons, and until further notice, Car Owners may not be permitted to post Trips in which more than one hour of travel occurs during nighttime hours (defined as the period between sunset and sunrise).

b)    Requesting to join Trip

Passengers have the option to request to join a published Trip by a Car Owner, enabling them to share a ride with a User traveling towards the same destination. 

Passengers will be able to view Trips within 90 days of the current date and request Trips available up to 3 hours prior to the start time of the Trip.

Passengers can explore available Trips on the App by browsing through the list of published Trips.

Passengers should carefully review any preferences or conditions set by the Car Owner, such as luggage restrictions, Trip preferences, or pet accommodation information. This ensures that the Trip aligns with the Passenger’s preferences and requirements.

When requesting a Trip, Passengers are required to specify the age and gender of all Travelers accompanying them. The total number of Travelers will be determined based on this information.

In cases where the meeting point or pickup location is not explicitly defined, Passengers can use the in-app messaging feature to coordinate and agree on a suitable meeting point with the Car Owner.

If Passengers have oversized or special luggage, this could include sports equipment, musical instruments, or other items (different than full size, carry on, or backpack) that may require additional space, they should clearly communicate this in the special luggage field.

Passengers certify that they won’t have more luggage with them than those mentioned to the Car Owner prior to the Trip through the App’s functionalities.

Passengers with medical conditions that may affect their Trip must share any relevant information with the Car Owner through the in-App messaging feature after being approved to join the Trip. This may include details about required accommodations, accessibility needs, or any other considerations necessary to ensure a safe and comfortable experience.

Passengers who require assistance due to mobility limitations or other conditions must clearly communicate these needs in advance. This includes any support required when entering or exiting the vehicle, as well as during the Trip itself.

Passengers intending to travel with pets must inform the Car Owner using the App’s functionalities. Details such as the type and size of the pet and any additional related information should be communicated to the extent permitted by the App’s functionalities.

Passengers are encouraged to maintain open communication and be flexible when coordinating with Car Owners.

Passengers must provide comprehensive and accurate information while requesting a Trip on the App.

c)    Car Owners Confirming Trips

Car Owners should carefully review Trip requests, considering factors such as the number of Passengers, their special requests, and any other details provided in the request.

Car Owners are allowed to respond to Trip requests from Passengers – either by accepting or declining – based on the following criteria:

• For Trip requests made over 24 hours before the Trip’s planned start time, Car Owners must respond within 24 hours of the request’s issuance or up to 2 hours before the Trip’s planned start time, depending on which time period is shorter.

• For Trip requests issued less than 24 hours before the Trip’s planned start time, Car Owners have the opportunity to respond any time up until 2 hours prior to the Trip’s planned start time.

After these periods of time, the request will be canceled. If the Passenger still wishes to get a response, they may submit a new request if the App allows it.

In the event a Passenger’s Trip request is declined by a Car Owner, the Passenger may not have the option to resend a request for that specific Trip.

d)   Passengers Paying for a Trip

Once a Car Owner accepts a Passenger’s request to join a Trip, the Passenger is not guaranteed the spot and will not be able to contact the Car Owner until the Trip is paid for.

Passengers who choose the “Auto-deduct from wallet” option while requesting a Trip and have enough funds in their in-App wallet should not manually pay for the Trip and they should receive a notification and email with confirmation that they joined the Trip successfully. If the “Auto-deduct from wallet” feature does not work as expected, SAFER cannot be held liable and it is the User’s responsibility to check their email and notifications to make sure the payment was successful.

For the purposes of applying SAFER’s Policies (including Cancellation and Refund policies), all time-based calculations will be determined based on the “Time of Payment.” This refers to the specific moment at which the Passenger’s Trip payment is considered successfully completed or confirmed, depending on the chosen payment method:

• If the Passenger selects the “Auto-deduct from wallet” option, the Time of Payment is the moment when the Car Owner accepts the Passenger’s request and the Passenger is officially added to the Trip.
• If the Passenger selects Wallet without Auto-Deduct or one of the other available payment methods provided by our payment provider “OPay” (including Debit/Credit Card, Mobile Wallet, or Cash Deposit), the Time of Payment is the moment the Passenger manually completes the payment through the App.

Unless otherwise specified, all refund eligibility windows, cancellation timeframes, and related calculations will be measured from the Time of Payment, regardless of the actual date or time of the Trip.

e)   Modification Policy: Passengers

Passengers seeking to make any modifications to the trip (such as adding Travelers,  suitcases/bags, or accompanying pets) must obtain explicit approval from the Car Owner through the App’s functionalities or through the App’s messaging feature if the App’s functionalities do not allow the desired modifications. If the Car Owner declines the requested modification, the Passenger may choose to cancel the Trip and search for an alternative. In such cases, SAFER’s Cancellation Policy will apply.

If a Passenger brings additional individuals, pets, luggage, or any other items to the Trip without having explicitly communicated this through the App’s messaging feature and without having received clear approval from the Car Owner, the Car Owner has the right to refuse the Passenger from joining the Trip. In such cases, the Passenger will not be entitled to a refund, and SAFER reserves the right to take further action, including temporary or permanent suspension from the App.

Payment method modifications are currently not allowed unless the App’s functionalities explicitly allow them.

Trip prices are subject to change after any modifications.

f)    Modification Policy: Car Owners 

Car Owners may modify a Trip that has not yet been booked by any Passengers, provided the modifications are allowed by the App’s functionalities. However, any such changes may result in the automatic cancellation of all pending join requests submitted by Passengers for that Trip.

Car Owners are prohibited from making any modifications to a Trip within 3 hours of its scheduled start time.

If a Car Owner removes a Passenger from a Trip, the following conditions will apply:

• The Car Owner will be responsible for covering a Cancellation Fee, unless SAFER elects, at its sole discretion, to waive or cover the fee.
• If the removal occurs within 24 hours of the Trip’s scheduled start time, it will be recorded as a “short notice modification” on the Car Owner’s profile and may affect their standing on the App.

If a Car Owner wishes to make any other modification to a Trip that already has confirmed Passengers (such as changes to the scheduled time, vehicle, number of available seats, accompanying travelers, starting point, or destination) such modifications may only be made if permitted by the App. In these cases:

• All confirmed Passengers will be notified of the modifications and given the option to either:
  • Cancel their booking and receive a full refund, provided the cancellation is made within 12 hours of the Car Owner’s most recent modification; or
  • Accept the modifications by remaining on the Trip without further action.

In all scenarios, it remains the Passenger’s sole responsibility to cancel the Trip if they no longer wish to participate. If a Passenger does not cancel, is not removed, and fails to appear at the scheduled start time, the Trip will be treated as a No-Show, and SAFER’s No-Show Policy will apply.

If a Passenger cancels a Trip within 12 hours of a Car Owner-initiated modification, the Car Owner will be responsible for covering the Passenger’s Cancellation Fee, unless SAFER elects, at its sole discretion, to waive or cover the fee.

To ensure a Trip is considered successfully completed and for the Car Owner to receive full compensation, all modifications must be made through the App’s official functionalities or must be explicitly agreed upon with the Passenger(s) through the in-App messaging feature. Any changes made or agreed to through external channels will not be recognized by SAFER and may affect the Car Owner’s eligibility for compensation.

Car Owners who frequently make last-minute changes to their Trips may temporarily lose the ability to publish new Trips. This may happen if:

• The Car Owner has 10 or fewer completed Trips and has made more than 2 short notice modifications, or
• The Car Owner has more than 10 completed Trips, and over 20% of those Trips include short notice modifications.

If either condition is met, SAFER may temporarily revoke the Car Owner’s ability to publish new Trips for a period ranging from a few days to up to 1 month, depending on the severity and frequency of the behavior.

After the temporary suspension ends, the Car Owner may resume publishing Trips. However, if the limits are exceeded again, the publishing ability may be revoked for a longer period, up to 3 months.

If the Passenger decides to cancel a booking following a Trip modification by the Car Owner, they will receive a full refund if canceled within 24 hours after the modification has occurred.

If the same behavior continues after reinstatement, SAFER may permanently revoke the Car Owner’s ability to publish Trips on the platform.

g)    Cancellation Policy: Passengers

In all cases, Passengers will have a two-hour window known as the “Grace Period” from the Time of Payment (as outlined in the ‘Use of Services’ section of the T&C subsection 10.d) to cancel and receive a full refund of the Trip price, if already charged, excluding a cancellation fee for which the details are outlined in SAFER’s Refund Policy.

If the Passenger decides to cancel a booking following a Trip modification by the Car Owner, they will receive a full refund if canceled within 12 hours after the modification has occurred.

Beyond the two-hour Grace Period, the following rules will apply for every User that joins and cancels the Trip at any given time. If a Passenger cancels the booking:

• More than 24 hours before the planned start time of the Trip, they will receive a full refund, excluding a Cancellation Fee (outlined in SAFER’s Refund Policy). The Car Owner will not receive any compensation from that Passenger for this Trip.
• Less than 24 hours before the planned start time of the Trip, they will receive a 50% refund from the original Trip price, excluding the service fee, the payment processing fee (if the User paid with a bank card), and any applicable taxes. The Car Owner will receive 50% of the previously expected compensation subtotal (before any fees and bonuses) from that Passenger for this Trip.

If a Passenger decides to remove a Traveler, the modification policy applies (it does not fall under the cancellation policy).

If a Passenger attempts to bypass the App by coordinating directly with a Car Owner outside of the App, including, but not limited to, arranging, modifying, or completing a Trip without using the App’s official functionalities, no refund will be issued in the event of a cancellation, regardless of the circumstances.

h)    Cancellation Policy: Car Owners 

If a Car Owner cancels a Trip at any time, all Passengers will receive a full refund, and the Car Owner will be responsible for a Cancellation Fee, unless SAFER decides, at its sole discretion, to waive or cover it.

A cancellation is considered a Short Notice Cancellation if it occurs less than 24 hours before the Trip’s original scheduled start time at the time the trip was published.

If a Car Owner cancels a Trip that has already been booked by at least one Passenger, it may affect their record and could be visible on their public profile.

Repeated Short Notice Cancellations may lead to temporary suspension of the Car Owner’s ability to publish new Trips:

• First Violation: Publishing may be suspended for a few days up to 1 month
• Second Violation: Suspension period may extend up to 3 months
• Third Violation: May result in permanent revocation of the ability to publish Trips

These limits apply if:

• The Car Owner has 10 or fewer completed Trips and exceeds 2 Short Notice Cancellations, or
• The Car Owner has more than 10 completed Trips, and Short Notice Cancellations exceed 20% of total completed Trips.

SAFER reserves the right to evaluate each case and apply suspensions based on frequency, impact on Passengers, and other relevant factors, at SAFER’s sole discretion.

i)    Lateness Policy

Any lateness is counted from the Trip’s start time or one of the two parties’ arrival time, whichever is later.

• If the Passenger is 10 or more minutes late, a late fee may be added to the Trip’s total. Starting 15 minutes of lateness, if the Passenger does not show up, the Car Owner has the option to choose one of the following:
  • To abandon the Trip (refer to the No-Show policy)
  • To wait for the Passenger and potentially get an additional “bonus” fee to compensate for the time waited.

• If the Car Owner is 10 or more minutes late, a late fee may be deducted from the Car Owner’s compensation. Starting 15 minutes of lateness, if the Car Owner does not show up, the Passenger has the option to choose one of the following:
  • To abandon the Trip (refer to the No-Show policy)
  • To wait for the Car Owner and potentially get an additional “bonus” discount to compensate for the time the Passenger waited.

j)    No-Show Policy

A No-Show occurs when either the Passenger or Car Owner fails to arrive at the agreed pickup location within 15 minutes of the Trip’s scheduled start time without prior notice or communication, and does not respond via the App’s messaging feature.

If a Passenger is marked as a No-Show:

• No refund will be issued for the Trip unless SAFER elects, at its sole discretion, to issue a partial refund.
• Repeated No-Shows may lead to:
  • Warnings,
  • Temporary suspension, or
  • Permanent ban from the platform.

Note: If the Car Owner chooses to wait longer or reschedule the Trip voluntarily, it will not count as a No-Show.

If a Car Owner is marked as a No-Show:

• The Passenger will receive a full refund.
• The Car Owner may be charged a No-Show Penalty, deducted from their in-App Wallet balance.
• The Trip will be marked as a “Missed Trip” on the Car Owner’s profile.
• Repeated No-Shows may lead to:
  • Account suspension from publishing Trips for a period of time, or
  • Permanent removal from the platform in severe or repeated cases.

SAFER may review in-App communications, GPS data (if available), and Trip history to validate claims.

SAFER reserves the right to make the final decision on whether a situation qualifies as a No-Show.

11. Pricing and Compensation

To comply with applicable tax regulations, any governmental taxes imposed such as the Value Added Tax will be added to the Pricing and Compensation structure of the Trip.

SAFER holds the prerogative to decide whether or not to make any payments to Car Owners and/or Passengers. In instances where SAFER elects not to process a payment, Users are entitled to inquire about the reasoning behind such a decision by contacting SAFER directly. However, it is important to note that Users do not have the right to contest these decisions. Users may submit a “Decision Review” request, detailing the specifics of the incident and their anticipated outcomes. SAFER, in turn, reserves the right to respond positively, negatively, or not at all to these requests. It is imperative for Users to understand that SAFER is not liable for any failure to receive compensation due to unforeseen events.

SAFER reserves the right, at its sole discretion, to apply rounding on the Pricing and Compensation structure for each Trip.

SAFER reserves the right to update and modify its Pricing and Compensation structure at any given time with no prior notice.

SAFER reserves the right to withhold or delay payments in cases of suspected fraud, violations of these T&C, regulatory requirements, or technical errors. Users may contact SAFER for clarification in such cases. SAFER reserves the right to make the final decision on disputed payments.

a)    Pricing

Passengers are required to pay using one of the specified Payments Methods outlined in Section 13 of these T&C.

The total fee payable by the Passenger for a Trip, referred to as the Total Amount Due, includes:

• The Total Trip Price, which is determined by various factors, including the Trip’s distance, the type of gasoline used by the car according to SAFER’s data, current fuel prices in Egypt, and any surcharges or additional fees applied by SAFER.
• A Service Fee.
• Any applicable governmental taxes, including the Value Added Tax (VAT), will be applied to the service fees and any surcharges charged by SAFER in accordance with Egyptian tax regulations.

The Total Amount Due may include surcharges and additional fees may also be added.

In the event that a Passenger requests a Trip for more than one individual other than themselves, a Car Owner Convenience Fee may be applied. 

Passengers should be aware that the pricing they are subject to may vary:

• Depending on the number of individuals accompanying the Passenger in the Trip.

• During peak demand times or for special routes determined by SAFER.

In accordance with SAFER’s Lateness Policy and Cancellation Policies, if applicable, Users may be subject to a late fee or cancellation fee. Users are encouraged to review the full details of the Lateness Policy and Cancellation Policies, available in section 10 of these T&C.

Passengers may benefit from discounts for their Trips, which can be in the form of Promotions or “Promo Codes”. These discounts may be subject to specific terms. SAFER may introduce promotional campaigns or partnerships that allow Passengers to benefit from reduced Trip prices as part of these initiatives.

Trip receipts will be sent to Users by email and are accessible through the App. It is important to note that Trip receipts may only be available for three months from the date of a Trip’s completion. Requests for receipts beyond this period may not be accommodated.

b)    Compensation

For each completed trip, SAFER retains fees for the use of its platform and related services. The net amount after this deduction will be credited to the Car Owner’s wallet as compensation. The compensation is determined by various factors, including the distance of the Trip, the type of gasoline used by the car according to SAFER’s data, and current fuel prices in Egypt.

The compensation may also include a Car Owner Convenience Fee in the event that a Car Owner accommodates multiple Passengers in the same Trip. This fee is particularly applicable when a Passenger books a Trip for more than one individual. 

Car Owners will also be subject to a service fee, which will be deducted from their expected compensation.

The compensation for the Car Owner will be credited to their App’s digital wallet following the completion of the Trip by both the Car Owner and the Passenger. The Car Owner will have the option to withdraw (“Cash Out”) their earnings from the App’s wallet in accordance with SAFER’s In-App Digital Wallet Policy below. 

Car Owners are expected to cover any potential toll fees throughout the Trip.

After each completed Trip, Car Owners will receive a detailed breakdown of their earnings, including any additional fees received, and the service fee deduction.

In case of Cancellations or No-Shows, Car Owners will receive a detailed breakdown of their earnings or any amounts that they owe.

Car owners acknowledge that they are the sole providers of the transportation services and are independently responsible for reporting and paying any applicable income taxes on the amounts received.

12. In-App Digital Wallet

The App provides an in-app digital wallet feature (the “Wallet”) to all Users in good standing. The Wallet is designed to facilitate transactions within the App and operates solely for purposes related to the services offered through SAFER.

1. Passenger Balances:

When Passengers add funds to their Wallet, the balance is converted into non-withdrawable digital credits. These credits can only be used to book and pay for trips within the App and cannot be withdrawn, refunded, or transferred outside of SAFER. All purchases of credits are final (meaning no refunds).

2. Car Owner Balances:

When a Car Owner completes a trip, their Wallet is credited with compensation corresponding to the agreed portion of the Trip price. These amounts are classified as withdrawable balances and may be cashed out through supported payout methods, subject to SAFER’s operational timelines, minimum and maximum limits, and applicable processing requirements and fees.

3. Funding Methods:

Users may add credits to their Wallet through supported channels, which may include debit/credit cards, bank transfers, digital payment services, and approved third-party cash deposit networks (such as physical OPay partner stores). SAFER reserves the right to modify or restrict available funding methods at its sole discretion. Please note that purchasing credits may incur processing fees. These fees are determined by SAFER’s third-party payment providers and may vary based on the type of transaction.

4. Security and Misuse:

Users are expressly prohibited from attempting to alter, manipulate, or otherwise modify their wallet balance through unauthorized means. In the event of any suspected unauthorized access or attempts to alter a User’s Wallet balance, SAFER retains the right to freeze the affected Wallet, reverse any unauthorized transactions, and adjust the balance to reflect the accurate amount. Furthermore, such actions will prompt an investigation, and SAFER may take appropriate legal action against the individual(s) involved. This may include, but is not limited to, civil litigation or criminal prosecution for attempted theft or fraud against SAFER.

Users are advised that any attempts to compromise the security or operational integrity of the Wallet, including hacking or other forms of cyber intrusion, are taken very seriously. Such actions are considered as attempts to steal assets from SAFER and will be addressed with the utmost severity, including potential legal repercussions and permanent suspension of the User’s account.

5. Operational Discretion:

SAFER may suspend, limit, or terminate the Wallet feature at any time, for operational, regulatory, or security reasons. Where possible, Users will be notified and given reasonable instructions regarding the treatment of existing balances.

13. Payment Methods

SAFER, through its third-party payment processing providers such as OPay Egypt for E-Payment Services, accepts a range of payment methods for funding Wallet balances and processing trip-related transactions. These may include:

• Debit and credit cards issued by recognized networks,
• Electronic wallets recognized by Egypt’s “Meeza” network,
• Bank transfers from Egyptian-based banks, and
• Cash deposits made through approved OPay partner networks.

All transactions are processed in Egyptian Pounds (EGP). Where foreign currency is used, the exchange rate applied will be that of SAFER’s third-party payment processing providers at the time of the transaction.

Users are responsible for ensuring the accuracy and validity of their payment details. SAFER and its third-party payment processing providers are not liable for transaction failures caused by outdated, incorrect, or invalid payment credentials.

SAFER reserves the right to update, add, or remove payment methods at any time, without prior notice.

14. Refund Policy

For refunds issued to Passengers, any applicable refund will be processed based on the available options presented to the User at the time of cancellation. The User will be required to select their preferred option from those provided.

• If the User used a Bank Card or an external E-Wallet, the refund will either:
  • Be issued to the same Payment Method the User used to pay for the Trip. This will typically take 5 to 10 business days (but may take longer in some cases) for the User to receive their money, or,
  • It will go directly to the user’s in-App digital Wallet.

If the User used any other payment method including but not limited to the App’s Digital Wallet, the refund will directly go to the App’s Digital Wallet as credits to use for future Trips exclusively via the App.

Any credits refunded to the User’s in-App digital wallet are non-withdrawable and can only be used for booking Trips through the App. Refunded credits cannot be cashed out or transferred outside the platform.

Booking Cancellation Fees may include the original service fee associated with the Trip, the initial payment processing fee (if the initial Trip payment was not made using the App’s Digital Wallet), a refund processing fee, and any applicable taxes. These fees are deducted from the total refundable amount and are non-reversible unless otherwise specified by SAFER.

15. User Conduct and Responsibilities

The App is designed for personal, non-commercial use. Users, both Passengers and Car Owners, are prohibited from utilizing the App for any commercial activities or profit-making purposes.

Users are strictly prohibited from creating or having multiple accounts on the App. Each User is allowed only one account under their legal name. Additionally, Users must not create or manage accounts on behalf of others. Violating this rule may lead to the suspension or termination of all involved accounts.

Users bear full responsibility for all activities conducted under their account. It is imperative to safeguard account credentials against unauthorized use. Users must ensure that their account information, including contact and payment details, is kept up-to-date and secure at all times.

Users, including both Car Owners and Passengers, are required to clearly disclose through the App’s functionalities who will be present in the vehicle during the Trip. This includes providing the personal information of all individuals involved, as outlined in the ‘Use of Services’ section of the T&C (subsections 10.a and 10.b). Any individual whose information has not been disclosed through the appropriate channels within the App is strictly prohibited from joining the Trip. Non-compliance with this requirement may result in immediate Trip cancellation and penalties, including suspension of the User’s account.

All communications facilitated by the App, whether in-app messages or reviews, must adhere to a standard of professionalism. Abusive language, harassment, or inappropriate content is strictly prohibited.

SAFER reserves the right to actively moderate all communications conducted through the App. This includes monitoring messages and reviews. SAFER retains the right to intervene, delete, or restrict communications at its sole discretion.

All interactions facilitated by the App, including in-app communications and real-life encounters between Car Owners, Passengers, and the SAFER team, are expected to be conducted with the highest level of respect and courtesy.

Users must use the App for all transactions and communications related to the service. Attempts to bypass the platform, such as sharing personal contact details to plan Trips outside of the App and avoid paying service fees, are strictly prohibited. Non-compliance with this rule may result in severe penalties, including account termination.

Users are required to conduct all payments related to services exclusively through SAFER’s in-app payment system. Accepting or making payments outside of the App is a direct violation of SAFER’s policies. Any attempt to bypass the in-app payment system will lead to severe consequences, including potential account termination.

Users are required to strictly adhere to the Community Guidelines set forth by SAFER. These guidelines are accessible for review within the App under “Profile” then “Legal”. It is the responsibility of each User to familiarize themselves with these guidelines and ensure their conduct aligns with the standards and expectations outlined therein.

SAFER is not responsible for any temporary or permanent unavailability of the Community Guidelines, Terms and Conditions, or Privacy Policy from the User’s end or due to technical issues, and such unavailability does not exempt Users from their obligation to comply with them.

Any User behavior that causes nuisance or inconvenience to SAFER or any other party is strictly prohibited. Users must ensure their use of the service does not infringe upon the rights of others or disrupt the operation of the App. Violating this clause by causing disturbances or misusing the App in any manner will result in immediate action, which may include account suspension or termination.

Users are required to use the App strictly for lawful purposes. SAFER maintains a stringent zero-tolerance policy against any illegal activities undertaken by Users while utilizing the service. This includes, but is not limited to, the transportation of illegal substances, engaging in unlawful conduct, theft, and the carrying of weapons including any type of firearms. Violation of this policy will result in immediate and severe penalties, including potential legal action. Furthermore, SAFER reserves the right to engage with law enforcement authorities and provide relevant information if deemed necessary to uphold legal and safety standards.

Users of the App are obligated to fully comply with all applicable local, national, and international laws governing transportation, public safety, and conduct. This adherence extends to all aspects of their interaction with the App, encompassing road use, safety regulations, and general public behavior. Non-compliance with these laws not only jeopardizes personal safety but also risks legal repercussions and the potential suspension or termination of the User’s access to the App.

Users must promptly report any incidents, safety concerns, or violations of these T&C.

In the event of any disputes or complaints, Users are required to cooperate fully with SAFER and other parties involved to reach a resolution.

Failure to respect these responsibilities or any clause in these T&C may result in actions taken by SAFER, including, but not limited to, warnings, temporary suspension, or permanent termination of the User’s access to the App. 

a) Car Owners responsibilities

During a Trip, the Car Owner is the only individual authorized to operate the vehicle, Car Owners are strictly prohibited from allowing other individuals to drive the vehicle for the entire duration of the trip. Non-compliance with this rule will be considered a serious violation and may result in immediate suspension or termination of the Car Owner’s account.

Car Owners are expected to adhere to all Egyptian traffic laws and regulations while using the App and during any Trips published on the App. This includes, but is not limited to, obeying speed limits, traffic signals, and other safety rules.

Car Owners are responsible for the maintenance and safety of their vehicles. Prior to offering Trips, it is required that your vehicle undergo regular inspections to ensure it is in safe, working condition.

Car Owners are expected to maintain a clean and comfortable interior for Passengers. 

Car Owners must never operate a vehicle under the influence of alcohol, drugs, or any substance that impairs their ability to drive safely. SAFER has a zero-tolerance policy for impaired driving.

Car Owners must comply with all SAFER policies, including the prohibition of discrimination, harassment, or any behavior that creates an unsafe or uncomfortable environment for passengers. 

Car Owners must cooperate with SAFER in the event of any reported incidents or complaints, including, but not limited to, those related to behavior, safety, or Trip quality.

It is the responsibility of the Car Owner to ensure that they are in good health and meet all necessary medical requirements for safe driving.

By using the App as a Car Owner, you acknowledge and accept these Car Owner responsibilities. Failure to meet these requirements may result in the suspension or termination of your Account.

b) Passengers responsibilities

Passengers are strictly prohibited from requesting Trips on behalf of other individuals. When a Passenger requests a Trip through the App, it is mandatory for them to be physically present for the entire duration of the Trip.

Passengers are required to adhere to all Egyptian laws related to transportation and public behavior while using the App. This includes, but is not limited to, wearing seat belts, not distracting the driver, and following safety guidelines.

Passengers must treat Car Owners and their vehicles with utmost respect. This means no damage to the vehicle, leaving it clean after the Trip, and maintaining polite and respectful communication.

Any form of disruptive or unsafe behavior is strictly prohibited. This includes, but is not limited to, verbal or physical harassment, discrimination, and carrying illegal substances or items in the vehicle.

Passengers must ensure they are fit to travel and do not pose any health risk to themselves, the Car Owner, or other Travelers. This includes not traveling when sick or under the influence of drugs or alcohol.

After each Trip, Passengers are encouraged to provide honest and constructive feedback about their experience.

In case of any disputes, complaints, or issues arising from a Trip, Passengers are expected to cooperate fully with SAFER and the Car Owner to resolve the matter.

Passengers should be ready and available at the agreed-upon pickup location and time.

Failure to comply with these responsibilities can lead to consequences such as penalties, suspension, or termination of the Passenger’s account.

16. Limitation of Liabilities

The App is a technology platform that enables Users to connect for the purpose of sharing rides. SAFER does not provide transportation services, does not operate as a transportation carrier, and does not own or manage any fleet of vehicles. Car Owners are independent individuals who use the platform to share rides, and they are not professional drivers employed by SAFER. All transportation services are provided solely by Car Owners, who remain fully responsible for their vehicles, conduct, and compliance with applicable laws.

SAFER is not liable for the actions or conduct of any third parties, including Users of the App, other drivers on the road, or pedestrians.

SAFER is not liable for any problems or issues encountered by Users during a Trip. This includes, but is not limited to, unforeseen circumstances such as adverse weather conditions, road blockages due to maintenance, or any other reasons beyond SAFER’s control. Users are advised to plan their Trips while considering potential external factors that may impact their journey. SAFER’s role does not extend to managing or resolving external Trip-related issues.

SAFER encourages Passengers and Car Owners to be respectful, responsible, and considerate at all times, both during and outside of Trips. However, SAFER is not responsible for the behavior, actions, or conduct of any User on the platform, whether such behavior occurs during a Trip or in any other interaction outside of the App’s scope. Furthermore, SAFER is not liable for any inappropriate communication or conduct that occurs between Users, regardless of whether it happens during a Trip or in any other context.

SAFER is not responsible for resolving disputes between Users, whether related to carpooling arrangements, payments, or personal disagreements.

SAFER shall not be held responsible for any indirect or consequential damages incurred by Users in connection with the use of the services.

SAFER is not liable for Users’ compliance with local or national laws and regulations.

SAFER assumes no liability for any damages or losses incurred as a result of Users’ improper or illicit use of the App, including but not limited to activities that are unauthorized or in violation of applicable laws. Users are solely responsible for their conduct within the App, and SAFER disclaims any responsibility for actions taken by Users that are outside the scope of the App’s intended use or that contravene any legal or regulatory standards.

SAFER is not liable in the event where an individual fraudulently uses the name, images, or personal details of another person to create an account or interact on the App. Users are responsible for ensuring the authenticity of their own information and SAFER does not bear responsibility for identity theft or impersonation.

SAFER disclaims any liability for the accuracy, reliability, or appropriateness of any information, recommendations, or advice provided within the App, regardless of whether it originates from SAFER or its Users. Users are advised to exercise their own judgment and discretion when relying on such information within the App.

While SAFER may offer safety features and guidelines, it is the responsibility of Users to adhere to these guidelines and take appropriate safety measures. SAFER is not responsible for the personal safety of Users.

SAFER is not liable for verifying the accuracy, completeness, or truthfulness of the information provided by Users, including personal details, driving licenses, or vehicle-related information.

Users are responsible for any agreements, permissions, or obligations related to the use of vehicles, including ownership and authorization. SAFER is not responsible for any disputes or issues that may arise between Users.

SAFER is not responsible for any damages or losses, whether related to personal property, vehicles, or any other matter, that may occur during the use of the service.

SAFER is not liable for any injuries or loss of life that may occur during Trips, including accidents, medical emergencies, or any other unforeseen events.

SAFER is not liable for the mechanical condition, maintenance, or safety standards of the vehicles used by Users during Trips.

SAFER shall not be held liable for the actions or omissions of car owners, including the provision, timing, or quality of any transportation. SAFER is not responsible for the personal income tax or legal obligations of individual users (including car owners), who are solely liable for declaring and paying any taxes on amounts received via the service.

SAFER is not liable for any damage to the vehicle used by the Car Owner in the event of any accidents or incidents that may occur during Trips. SAFER is also not liable for any insurance-related matters. Car Owners are advised to have their own insurance coverage to protect against any vehicle damage or loss.

SAFER is not liable for any disruptions, unavailability, or technical issues of the App or service, including any losses or damages resulting from such issues.

SAFER disclaims all liability for any failures in communication between Users, including but not limited to missed, delayed, or unsuccessful message exchanges. Users are advised that SAFER cannot guarantee the timely or successful delivery of communications exchanged through the App’s messaging system or any other communication means used by Users. It is the responsibility of Users to ensure clear and timely communication with one another. SAFER encourages Users to verify and confirm all communication details, including trip arrangements and modifications, to mitigate any misunderstandings.

 SAFER is not liable for any loss or corruption of data, including personal information and Trips’ details, stored or transmitted through the App.

SAFER is not liable in the event that a User’s device is compromised or hacked as a result of using the App.

SAFER shall not be held responsible for any inaccuracies, errors, or malfunctions in GPS or navigation systems utilized in conjunction with the App. Users should be aware that SAFER does not guarantee the precision or reliability of such systems. It is the Users’ responsibility to verify and cross-check navigation data and directions.

SAFER is not responsible for any third-party services or content accessed through the app, including advertisements or external links.

SAFER shall not be liable for any delay, failure, or any incident resulting from any unforeseen events, including, but not limited to, acts of God, war, terrorism, government actions, floods, accidents, or shortages of fuel. In the event of any such incident, SAFER may, at its discretion, postpone the services provided through the App or cancel any affected Trips without being liable for any form of compensation or damages.