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Modifying Trips Without Confirmed Passengers:

Car Owners may modify a Trip that has not yet been booked by any Passengers, provided the modifications are allowed by the App’s functionalities. However, any such changes may result in the automatic cancellation of all pending join requests submitted by Passengers for that Trip.

Modification Deadline:

Car Owners are prohibited from making any modifications to a Trip within 3 hours of its scheduled start time.

Removing a Passenger from a Trip:

If a Car Owner removes a Passenger from a Trip, the following conditions will apply:

• The Car Owner will be responsible for covering a Cancellation Fee, unless SAFER elects, at its sole discretion, to waive or cover the fee.
• If the removal occurs within 24 hours of the Trip’s scheduled start time, it will be recorded as a “short notice modification” on the Car Owner’s profile and may affect their standing on the App.

Modifying Trips With Confirmed Passengers:

If a Car Owner wishes to make any other modification to a Trip that already has confirmed Passengers (such as changes to the scheduled time, vehicle, number of available seats, accompanying travelers, starting point, or destination) such modifications may only be made if permitted by the App. In these cases:

All confirmed Passengers will be notified of the modifications and given the option to either:

• Cancel their booking and receive a full refund, provided the cancellation is made within 12 hours of the Car Owner’s most recent modification; or
• Accept the modifications by remaining on the Trip without further action.

In all scenarios, it remains the Passenger’s sole responsibility to cancel the Trip if they no longer wish to participate. If a Passenger does not cancel, is not removed, and fails to appear at the scheduled start time, the Trip will be treated as a No-Show, and SAFER’s No-Show Policy will apply.

Cancellation Fee Responsibility:

If a Passenger cancels a Trip within 12 hours of a Car Owner-initiated modification, the Car Owner will be responsible for covering the Passenger’s Cancellation Fee, unless SAFER elects, at its sole discretion, to waive or cover the fee.

Compensation Requirements:

To ensure a Trip is considered successfully completed and for the Car Owner to receive full compensation, all modifications must be made through the App’s official functionalities or must be explicitly agreed upon with the Passenger(s) through the in-App messaging feature. Any changes made or agreed to through external channels will not be recognized by SAFER and may affect the Car Owner’s eligibility for compensation.

Consequences for Repeated Short Notice Modifications:

Car Owners who frequently make last-minute changes to their Trips may temporarily lose the ability to publish new Trips. This may happen if:

• The Car Owner has 10 or fewer completed Trips and has made more than 2 short notice modifications, أو
• The Car Owner has more than 10 completed Trips, and over 20% of those Trips include short notice modifications.

If either condition is met, SAFER may temporarily revoke the Car Owner’s ability to publish new Trips for a period ranging from a few days to up to 1 month, depending on the severity and frequency of the behavior.

After the temporary suspension ends, the Car Owner may resume publishing Trips. However, if the limits are exceeded again, the publishing ability may be revoked for a longer period, up to 3 months.

If the same behavior continues after reinstatement, SAFER may permanently revoke the Car Owner’s ability to publish Trips on the platform.

Passenger Refund After Modification:

If the Passenger decides to cancel a booking following a Trip modification by the Car Owner, they will receive a full refund if canceled within 24 ساعة after the modification has occurred.