Terms & Conditions

Effective Date: 01/01/2024

SAFER PLATFORMS LLC – سافر لتطوير المنصات والمواقع الالكترونية ش.ذ.م.م (hereinafter referred to as “SAFER”) is a limited liability company located in Cairo, incorporated under the laws of the Arab Republic of Egypt, and registered with the Investment Commercial Registry under number 212171.

SAFER has developed a carpooling service specializing in long-distance Trips between cities and major destinations in Egypt in the form of a mobile application named “SAFER – Carpooling Service” (hereinafter referred to as “the App”). SAFER aims to provide a solution for intercity travel while promoting sustainability and convenience. The App is accessible through mobile devices. It connects Car Owners and Passengers, offering a seamless and accessible platform for ridesharing.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCESSING OR USING THE APP.

BY ACCESSING OR USING THE APP, YOU AGREE TO ABIDE BY THESE TERMS AND CONDITIONS.

IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS IN THEIR ENTIRETY, THEN YOU ARE PROHIBITED FROM USING THE APP AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Acceptance of Terms

These Terms and Conditions (hereinafter referred to as “T&C”) constitute a legally binding agreement made between “you”, an individual located within the Arab Republic of Egypt, and SAFER.

By accessing or using the App, you acknowledge that you have read, understood, and agreed to these T&C in their entirety. 

Your use of the App is subject to these T&C, which govern your relationship with SAFER and your use of the “SAFER Carpooling Service” Application as well as all the services provided through it.

Your use of the App constitutes your full acceptance and agreement to the following:

  • You agree to comply with all applicable laws of the Arab Republic of Egypt when using the App.
  • You understand that SAFER may modify, amend, update, or terminate these T&C at any time and at its sole discretion without prior notice.
  • You confirm that you meet the eligibility criteria as outlined in these T&C.
  • You understand and agree that your use of the App is subject to the App’s Privacy Policy.
  • You acknowledge the importance of adhering to the measures, rules, and policies outlined in these T&C and certify that you will follow them.
  • You accept responsibility for the security and confidentiality of your “SAFER Carpooling Service” App account, and undertake the accountability in the event of any infringements of the T&C that may occur due to any unauthorized access to your account.
  • You acknowledge that SAFER reserves the right to suspend or terminate your account if you are found to be in violation of these T&C or for any other reason(s) at SAFER’s sole discretion.
  • You agree to the terms and conditions and privacy policies of SAFER’s third-party partners and service providers, which include but are not limited to Google LLC, Paymob Solutions S.A.E, and Apple Inc. and all their subsidiaries.
  • You accept that in case of discrepancies or variance between the Arabic and the English versions of these T&C, the English text shall prevail and be considered the definitive and binding text.

Applicable Law

These T&C are governed and construed in accordance with the laws of the Arab Republic of Egypt.

Any disputes, claims, or legal proceedings arising from or related to these T&C will be subject to the exclusive jurisdiction of the courts within the Arab Republic of Egypt. 

By using the App, you consent to the exclusive jurisdiction of the Egyptian Courts and agree that any legal proceedings shall be conducted in the courts within the Arab Republic of Egypt.

Effectiveness and modifications of the Terms

These T&C are effective as of the 1st of January 2024.

These T&C supersede and replace any prior terms, agreements, or understandings, whether written or verbal, between you and SAFER regarding your use of the App.

If any provision of these T&C is found to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions, which will continue in full force and effect.

SAFER reserves the right to modify, amend, or update these T&C at any time and at its sole discretion.

It is your responsibility to review any modifications and to ensure that you understand and accept the revised T&C. Your continued use of the App after any modifications indicate your acceptance of the updated T&C.

SAFER reserves the right to terminate these T&C, in whole or in part, for any reason at any time, with or without notice. Termination of the T&C by SAFER may result in the suspension or termination of your access to the App.

Upon termination of the T&C, you are no longer authorized to access or use the App. Any provisions of these T&C that, by their nature, should survive termination, will continue to be in effect after such termination.

SAFER shall not be liable to you or any third party for any termination of these T&C, or for the suspension or termination of your access to the App.

Additional terms

Some services provided through the App may be subject to Additional terms. These Additional terms are supplemental to these T&C and will apply exclusively to the specific service or feature to which they relate.

In the event of any conflict between these Additional terms and the T&C, the Additional terms shall prevail solely for the services or features to which they apply. 

Before using such services, you will be presented with, or directed to, the applicable Additional terms. Please carefully review and understand these terms before proceeding to use the specific service or feature.

Your use of such services indicates your acceptance of both these main T&C and the Additional terms.

Definitions

User: Refers to any person who downloads, accesses, or uses the App.

Car Owner: Refers to a User who either owns a car or has the authorization to operate and share a car and that is allowed to publish Trips on the App.

Passenger: Refers to a User who uses the App to search and request Trips offered by Car Owners.

Trip: Refers to a pre-planned journey by a Car Owner published on the App, offering one or more seats to Passengers traveling to the same destination.

Publish a Trip: Refers to the action taken by a Car Owner within the App to make their intended journey or route publicly visible and available for booking by Passengers. The words publishing and posting, and the actions to publish and to post are used interchangeably in the T&C and in the App and have the same meaning.

Request a Trip: Refers to the action taken by a Passenger within the App who expresses the desire to join a specific Trip offered by a Car Owner. This process involves the Passenger selecting a Trip from the list of published Trips on the App. The words requesting and booking, and the actions to request and to book are used interchangeably in the T&C and in the App and have the same meaning.

Traveler: Refers to an individual who accompanies either a Passenger or a Car Owner during a Trip arranged through the App. This term encompasses any additional person included in a Trip, including the Passenger that requests or the Car Owner that publishes the Trip.

Solo Option: Refers to a feature that allows Passengers to request a Trip where they, or their group, are the only individuals in the vehicle, apart from the Car Owner and their potential Travelers. The availability of the Solo Option may vary and is subject to the discretion of the Car Owner.

Details of the App

The App, including all its content, functionalities, features, and any other intellectual property elements are the exclusive property of SAFER. The trademarks, logos, and service marks displayed on the App are registered and unregistered marks of SAFER. Any reproduction, modification, distribution, or unauthorized use of the App or its content, in whole or in part, is strictly prohibited. This App is provided ‘as is’ for your personal and non-commercial use under the terms set forth by SAFER.

The App is exclusively available for iOS and Android devices. Users may only download and access the App through authorized app distribution channels which are the Apple App Store and the Google Play Store.

Prior to installing the App, Users must verify that the mobile application is provided by the publisher SAFER PLATFORMS LLC. Users must also ensure that their device is compatible with the App, adhering to specified operating system requirements.

Users will receive app updates to ensure optimal performance and security. It is essential to keep the App up to date for the latest features and improvements. 

The App requires a phone in a good working condition with a stable internet connection for optimal functionality. Users are responsible for ensuring access to a reliable internet connection to use the App effectively. SAFER is not liable for any disruptions or limitations caused by the User’s internet connectivity.

Users may need to grant specific device permissions for the App’s proper functioning. These permissions may include access to location services, to the camera, and to the phone’s photo gallery (sometimes called Photos, Camera Roll, or Gallery). Some permissions may be mandatory to enable Users to benefit from specific services within the App.

The App facilitates in-app messaging between Users solely for communication related to Trip details, coordination, and other purposes pertinent to the service provided. 

The App may use location-based services to verify the geographic eligibility of Users. Users should ensure that their device’s location settings are accurate and active when using the App.

SAFER reserves the right to terminate or suspend the App’s services under specific conditions, including, but not limited to, non-compliance with terms, security concerns, or changes in legal regulations.

All communication within the App is usually available in both English and Arabic. Users can select their preferred language within the App’s settings for a personalized experience. However, SAFER does not guarantee the constant availability of both languages for all features, content, or communications within the App. The range and accuracy of language support may vary, and some parts of the App might only be available in one of the languages at any given time.

Users acknowledge that the App may experience occasional bugs, technical issues, or downtime. Users understand that the App may not always be available or may experience interruptions.

Users are encouraged to report any bugs, glitches, or technical issues encountered while using the App.

User data

Users are required to review the App’s Privacy Policy for detailed information regarding the collection, storage, and processing of their personal data. 

User data may be shared with third parties, including but not limited to government and law enforcement authorities, if deemed necessary for legal compliance, safety, or security purposes.

Users who do not agree with the User data practices outlined in this section and in the App’s Privacy Policy are strictly prohibited from using the App.

SAFER collects specific personal information. This data collection includes but is not limited to:

  • Mobile Number
  • Email Address
  • Full Name
  • Date of Birth
  • Egyptian Governorate of Residence

Users have the option to disclose whether they have any disability. If yes, Users can further choose whether they want this information to appear on their profile and be shared with other Users.

Users may choose to enhance their profiles by incorporating a profile picture or by providing additional information.

Eligibility

SAFER reserves the right to modify, add, or remove eligibility criteria at its sole discretion and without prior notice.

SAFER retains the authority to determine, at its sole discretion, whether an individual is eligible or not to become a User of the App.

SAFER retains the authority to determine, at its sole discretion, whether an individual is eligible or not to become a Car Owner.

By accessing, registering, or using the SAFER application, you represent and warrant that you meet the following eligibility criteria:

a)    General Requirements for All Users

Individuals must be aged 18 or older to be able to create an account and use the App. It is strictly forbidden for any individual under the age of 18 to register on or use the platform. 

Passengers must be aged 18 or older to be able to request Trips.

Users should not have been previously banned from using the App due to violations of the T&C, inappropriate behavior, or any other reason determined by SAFER.

Each individual is permitted to have only one account. Creating and maintaining multiple accounts is strictly prohibited.

The App is designed for personal, non-commercial use. Users, both Passengers and Car Owners, are prohibited from utilizing the App for any commercial activities.

Users must comply with all laws and regulations of the Arab Republic of Egypt while using the App. Any illegal activities or violations will result in immediate termination of the User’s account and access to the App.

Failure to meet these general requirements may result in the suspension or termination of your account and access to the App.

b)   Driving Eligibility (Car Owners)

If you are considering becoming a Car Owner on the App, it is required that you meet the following eligibility criteria:

Car Owners must be at least 21 years of age to be able to publish Trips.

To offer Trips on the platform, Car Owners must possess a valid and unrestricted driver’s license issued by the appropriate authorities in Egypt. Car Owners’ Egyptian driver’s license should be current and not under suspension or revocation.

Car Owners must have at least two years of driving experience to be eligible to publish Trips on the App.

Car Owners are obliged to undergo an identity verification process.

Car Owners must not have any contraindications or medical incapacities that would compromise their ability to drive safely.

Car Owners should not have a history of driving violations or reckless driving.

Car Owners should not have been previously permanently banned from accessing the App as a Car Owner.

c)    Vehicle Eligibility

SAFER reserves the right, at its sole discretion, to accept or refuse any vehicle for use on the App. Before adding your vehicle, please ensure that your vehicle meets the following eligibility criteria:

The vehicle Car Owners intend to use must be legally registered and licensed for use on Egyptian roads. The vehicle should be a car with four wheels, with a minimum of two seats and a maximum of nine seats. It should comply with all registration and licensing requirements set forth by the relevant Egyptian authorities.

Only vehicles registered as ‘Private Vehicles’ are permitted for use. Other types of registrations, including but not limited to ‘Vehicles with unpaid customs’, ‘Trucks’, and ‘Tourism Vehicles’, are generally prohibited, unless explicitly allowed by SAFER at its sole discretion on a case-by-case basis.

Cars that do not require a license or registration to operate are strictly prohibited on the App.

SAFER sets a maximum age limit for vehicles used on the platform. The maximum allowable age for vehicles is 15 years from their model year according to their car registration. Vehicles older than this limit may not be eligible for use on the App.

All vehicles must be equipped with seatbelts for each seat, functional airbags, and a fire extinguisher, along with any essential emergency tools and equipment. 

The vehicle must be in a clean and well-maintained condition. Vehicles are also required to have a presentable exterior. A well-kept and clean vehicle contributes to a positive overall experience for all Users.

Vehicles are required to have functional Air Conditioning. Car Owners may choose not to turn on the Air Conditioning; however, they must notify Passengers of this decision prior to the Trip through the App’s functionalities.

Vehicles must be capable of undertaking long-distance Trips without compromising safety or passenger comfort. The vehicle must be well-maintained and equipped to handle extended travel durations. This includes factors such as engine health, tire condition, and overall reliability. 

Vehicles should undergo regular inspections to ensure they meet safety and roadworthiness standards. Car Owners may be asked to provide proof of recent inspections.

Modified “tuned” vehicles that compromise safety or deviate from manufacturer specifications are not eligible on the App and are strictly prohibited.

Vehicles are encouraged to be accessible to individuals with special needs.

Vehicles must be intended for private and non-commercial use only. Utilizing the vehicle through the App for any professional or commercial purposes is strictly prohibited.

SAFER strongly encourages Car Owners to have comprehensive vehicle insurance that covers third-party liability and passengers during the Trip. While vehicle insurance is encouraged, it is not made obligatory by SAFER. However, it should be noted that in the event of an accident where the Car Owner is found to be at fault, the Car Owner will be solely responsible for any damages incurred to the vehicles and any injuries to passengers involved.

By requesting to add your vehicle for carpooling Trips on the App, you confirm your understanding and adherence to these vehicle eligibility criteria.

d)   Geographic Eligibility

The App is exclusively intended for individuals who are legal residents of Egypt. Users must reside within the geographical boundaries of Egypt to register, access, and use the App.

Users are explicitly prohibited from registering, accessing, or using the App outside the borders of Egypt. The services provided through the App are tailored to the specific needs and regulations of the Egyptian territory.

SAFER reserves the right to verify the residency status of Users through the information provided during the registration process. Users found to be outside of Egypt while using the App may face account suspension, termination, and/or legal action.

Individuals with temporary or visitor status in Egypt are not eligible to use or access the App unless they can provide documentation demonstrating long-term residency within the country.

Users must adhere to all applicable Egyptian laws and regulations. This includes compliance with local transportation regulations and any special requirements imposed by local or national authorities. Any usage that contravenes local or national laws is strictly prohibited and may result in the suspension or termination of your access to the App.

The App services may not be available in every part of Egypt. Availability is contingent on factors such as User demand and local regulations. Users should check the App for service availability in their respective regions.

Users are solely responsible for ensuring their compliance with the geographic eligibility requirements. Using or accessing the App from ineligible geographic locations may result in restricted or limited functionality within the App

User Accounts

SAFER reserves the right to permanently terminate or temporarily suspend a User’s account at any given time and without prior notice if it deems such action is necessary. This may occur in response to violations of the Terms and Conditions, engagement in prohibited activities, or any other circumstances determined by SAFER including, but not limited to, the case where continued use of the service by the User poses a risk to the App’s integrity, other Users, or SAFER’s reputation.

Users must provide accurate and truthful information during the account creation, identity verification, and vehicle verification processes. This includes personal details, contact information, and documentation.

Users may receive communications from SAFER through various channels, including, but not limited to, SMS, email, or third-party applications.

SAFER may request Users to provide reviews or leave ratings for trips they have participated in. Providing such reviews or ratings may be required for the User’s continued use of the service.

As part of the account creation process, Users are required to verify their account through an SMS and an email sent by SAFER. Successful verification of the phone number and email are necessary to finalize the creation of the account. In the event that an individual does not receive the SMS or email due to reasons beyond SAFER’s control, including but not limited to network and service providers issues or incorrect contact information provided by the user, SAFER will not be held liable; Users encountering this problem are urged to notify SAFER immediately.

Users must promptly update their account information, including changes to personal details, contact information, or vehicle-related details. 

Users are expected to comply with SAFER’s Terms and Conditions, Privacy Policy, and any other applicable policies. Failure to adhere to these requirements may result in severe consequences, including account suspension or termination.

Users must fully cooperate with SAFER during identity verification and account reviewing processes. 

After the submission of any documents, images, in-app photos, or other information, if SAFER determines that the submitted documentation is incomplete or inaccurate, or requires clarification, SAFER may, at its discretion, request Users to take corrective action. This may include, resending the correct documentation or providing any missing information and applies to various verification processes, including, but not limited to, identity and vehicle verification.

Any verification process may take as long as SAFER deems necessary to ensure the accuracy and authenticity of the provided documentation. Verification processes may also include manual review or use of third-party verification services to ensure the documents are valid.

In the event that the submitted documents become outdated or invalid due to expiration or other reasons, SAFER reserves the right to take necessary actions. This may include, but is not limited to, the removal of the verified status from the User, the restriction of the access of the User to certain features or services, the restriction of the use of a vehicle on the App, or requesting the User to provide updated and valid documentation.

Your sensitive information will be handled in accordance with SAFER’s Privacy Policy.

a)   Identity Verification Process

Car Owners are required to undergo the identity verification process and to submit the necessary documentation required by SAFER to be able to publish Trips. Passengers, while not obligated, are strongly encouraged to verify their accounts.

Users who wish to verify their identity must: 

  • Take a clear and valid in-app photo of a government-issued ID. For Egyptians, the only accepted form of ID is the National ID Card, issued by the Egyptian authorities. For Users who do not have the Egyptian nationality, the only accepted form of ID is a government-issued Passport; Driver Licenses and other forms of ID are not acceptable for this requirement.
  • Submit an in-app selfie (self-portrait photograph) during the verification process, which will be compared to the photograph on their ID.
  • Add a recent profile picture that accurately represents their current appearance.

In addition to the above, Car Owners must also submit a valid Egyptian driver’s license issued by the appropriate authorities in Egypt. The license should be current and unrestricted.

SAFER will review the submitted documents and live selfies. Upon successful verification, Car Owners should gain eligibility to publish Trips on the App and both Car Owners and Passengers should receive a verified badge.

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Car Owners and Passengers are responsible for keeping their information up to date. Any changes should promptly be updated within the App.

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SAFER retains the authority to determine, at its sole discretion, whether an individual is eligible or not to become a verified User of the App.

b)   Vehicles Verification Requirements (Add a Car)

Car Owners are obligated to undergo the App’s vehicle verification process and submit the necessary documentation as required by SAFER to be able to publish Trips with their intended vehicle on the App.

Car Owners who wish to add their vehicle must provide clear and valid documentation of the vehicle’s registration and licensing, proving that it is legally registered and licensed for use on Egyptian roads.

Car Owners must ensure that they have legal ownership, or the express written and signed permission from the legal owner for the vehicle they intend to use. SAFER reserves the right to request this document at any time to verify compliance with these requirements.

If a Car Owner does not own the vehicle they intend to use, meaning that it is not registered under their name, they must take a clear and valid in-app photo of a government-issued Egyptian ID of the legal owner, meaning the individual listed on the car’s registration.

Upon SAFER’s request, Car Owners must provide essential information about the vehicle they intend to register for use on the App. This includes, but is not limited to, the vehicle Identification Number (VIN), the license plate details, the brand, the model, the year, and the color of the vehicle .

SAFER may, at its sole discretion, request Car Owners to provide one or more clear and recent image(s) of the vehicle they intend to use on the App.

Car Owners have the option to add up to four vehicles. Each added vehicle must undergo the same vehicle verification process.

As previously mentioned in the Vehicle Eligibility part of these T&C, SAFER may, at its discretion, request proof of regular inspections for vehicles added on the App. Car Owners should be prepared to provide such documentation verifying that their vehicles undergo routine inspections. Failure to provide requested proof may result in further review or restrictions on the use of the vehicle on the App.

SAFER will review the submitted documents and photos. Once the vehicle is successfully verified, Car Owners should be eligible to publish Trips on the App using the aforementioned vehicle.

Car Owners are responsible for ensuring that the information and documents related to their vehicles are up to date within the App. Any changes, including updates to vehicle condition or ownership, should be promptly communicated to SAFER.

c)    Maintaining Account Security

Users are responsible for creating and maintaining secure credentials for their accounts. This includes using a unique and strong password, promptly reporting any unauthorized access, and refraining from sharing passwords.

Users should avoid using easily guessable passwords and refrain from using the same password across multiple platforms.

If supported by the App and their device, Users can use biometric authentication methods, such as fingerprint or facial recognition, for an added layer of convenience and security.

Users must maintain the confidentiality of their account passwords and take measures to prevent unauthorized access. Users should never share their account credentials, including passwords with others. Each account is intended for individual use. 

Users should exercise caution while accessing their accounts on shared devices to prevent unauthorized access.

Users should exercise caution when accessing the App on public Wi-Fi networks. Whenever possible, use secure and trusted networks to prevent unauthorized access.

Users should be cautious of phishing attempts and ensure that emails and SMS messages claiming to be from SAFER are legitimate. To confirm the authenticity of communications, Users should verify that emails are sent from an official address ending in “@safer-platforms.com”. Users should avoid clicking on suspicious links or providing sensitive information through email. It is crucial to remain vigilant against fraudulent activities and to report any suspicious communications purporting to be from SAFER.

Users must promptly report any suspicious or unauthorized activity related to their account to SAFER.

Use of Services

a)    Publishing a Trip

By publishing a Trip, the Car Owner signals their intention to share their ride with other individuals who may need transportation along the same route. This action facilitates the matching of Car Owners with available seats to Passengers seeking rides.

The published Trip details should become accessible to potential Passengers on the App, allowing them to request to join the Trip and communicate with the Car Owner to coordinate travel arrangements.

Prior to publishing Trips, Car Owners must carefully review and accept all relevant policies associated with the Trip that are outlined in these T&C.

Car Owners will be able to publish Trips starting 3 months before the Trip’s date and up to 4 hours prior to its start time.

Car Owners must adhere to SAFER’s rule, where Male Car Owners can only publish Trips for Male Passengers, and Female Car Owners can only publish Trips for Female Passengers. This is in line with SAFER’s commitment to ensuring the safety of all Users.

Car Owners must adhere to SAFER’s rule on driving and resting to ensure the safety and well-being of all individuals involved in any Trip. According to this policy, for every 12 hours of driving, Car Owners are required to take a rest period of at least 6 hours. This policy applies to both Trips facilitated through the App and any additional driving activities outside the App. Failure to comply with this rule may result in restrictions on the ability to publish Trips or other appropriate actions determined by SAFER.

Car Owners need to accurately specify the starting point and the intended destination of the Trip. 

Car Owners should choose the date and time of departure for the Trip. 

Car Owners must select the car that will be used for the Trip.

Car Owners are required to specify the age and gender of all individuals already present in the vehicle. The total number of passengers already in the vehicle will be determined based on this information.

Car Owners must specify the number of Passengers the Car Owner is willing to accommodate.

Car Owners are highly encouraged to specify any preferences or limitations regarding luggage in the Trip description. This could include the number of bags allowed, size restrictions, or any other relevant details for potential Passengers.

Car Owners may have specific preferences for their Trips, such as music preferences, temperature settings, or any other special conditions. They must communicate these preferences to potential Passengers through the App’s functionalities.

​​If Car Owners are willing to accommodate pets during the Trip, they should specify this in the Trip posting. Details such as the type and size of pets allowed should be communicated clearly to potential Passengers.

Car Owners must provide comprehensive and accurate information while publishing a Trip on the App.

b)    Requesting a Trip

Passengers have the option to request to join a published Trip by a Car Owner, enabling them to share a ride with a User traveling towards the same destination. 

Prior to requesting Trips, Passengers must carefully review and accept all relevant policies associated with the Trip that are outlined in these T&C.

Passengers must adhere to SAFER’s rule, where Male Passengers can only request Trips from Male Car Owners, and Female Passengers can only request Trips from Female Car Owners. This is in line with SAFER’s commitment to ensuring the safety of all Users.

Passengers will be able to view Trips within 3 months of the current date and request Trips available up to 3 hours prior to the start time of the Trip.

For security reasons, unverified Passengers may not be eligible to join Trips where more than one hour of the time traveled is at night (between sunset and sunrise). Passengers are encouraged to complete the identity verification process to access a wider range of Trip opportunities and ensure a secure and trusted experience.

Passengers can explore available Trips on the App by browsing through the list of published Trips.

Passengers should carefully review any preferences or conditions set by the Car Owner, such as luggage restrictions, Trip preferences, or pet accommodation information. This ensures that the Trip aligns with the Passenger’s preferences and requirements.

When requesting a Trip, Passengers are required to specify the age and gender of all Travelers accompanying them. The total number of Travelers will be determined based on this information.

Before submitting a Trip request, Passengers can use the “Message to Car Owner” field to share essential information. This may only include specific requirements, preferences, or details that the Car Owner should be aware of for a comfortable journey. Passengers can use this space to inquire about Trip details that may not be explicitly mentioned in the Trip published. This could include questions about the route, potential stops, or any additional conditions set by the Car Owner. This does not include any external contact information including, but not limited to, email addresses, social media accounts, and phone numbers. As mentioned below in the User Conduct and Responsibilities part of these T&C, Users are strictly prohibited from sharing their contact details to use SAFER’s service and avoid paying the fees related to the use of the service.

In cases where the meeting point or pickup location is not explicitly defined, Passengers can use the in-app messaging feature to coordinate and agree on a suitable meeting point with the Car Owner.

If Passengers have oversized or special luggage, this could include sports equipment, musical instruments, or other items (different then full size, carry on, or backpack) that may require additional space, they should clearly communicate this in the message field. 

Passengers certify that they won’t have more luggage with them than those mentioned to the Car Owner prior to the Trip.

For Passengers with medical conditions that may impact their Trip, it is crucial to share relevant information in the message field. This may include details about necessary accommodations, accessibility requirements, or any considerations that contribute to a safe and comfortable Trip.

Passengers requiring assistance due to mobility issues or other factors should communicate these needs. This includes any assistance needed during embarkation, disembarkation, or throughout the Trip.

Passengers intending to travel with pets must inform the Car Owner in the message field. Details such as the type and size of the pet, any specific pet-friendly requirements, and any additional related information should be communicated clearly.

Passengers are encouraged to maintain open communication and be flexible when coordinating with Car Owners.

Passengers must provide comprehensive and accurate information while requesting a Trip on the App.

c)    Car Owners Confirming Trips

Car Owners should carefully review Trip requests, considering factors such as the number of Passengers, their special requests, and any messages provided in the request.

Car Owners are allowed to respond to Trip requests from Passengers – either by accepting or declining – based on the following criteria:

  • For Trip requests made over 24 hours before the Trip’s planned start time, Car Owners must respond within 24 hours of the request’s issuance or up to 2 hours before the Trip’s planned start time, depending on which time period is shorter.
  • For Trip requests issued less than 24 hours before the Trip’s planned start time, Car Owners have the opportunity to respond any time up until 2 hours prior to the Trip’s planned start time.

After these periods of time, the request will be canceled. If the Passenger still wishes to get a response, they may submit a new request if it’s still possible.

In the event a Passenger’s Trip request is declined by a Car Owner, the Passenger may not have the option to resend a request for that specific Trip. Furthermore, if a Car Owner chooses to restrict a particular Passenger, the affected Passenger will be unable to send Trip requests to that Car Owner for any future Trips.

d)    Modification Policy: Passengers

In all cases, Passengers will have 2 hours from the time of confirmation of their booking by the Car Owner to make modifications to their booking.

Additionally, Passengers who booked a Trip more than 24 hours before its start time can make modifications to their bookings up to 24 hours before the planned start time of the Trip that they wish to modify.

The allowed modifications that do not need approval from the Car Owner are:

  • Removing Travelers
  • Removing suitcases/bags
  • Removing the Solo Option
  • Removing accompanying pet

Modifications that need approval from the Car Owner are:

  • Adding Travelers
  • Adding suitcases/bags
  • Adding the Solo Option
  • Adding accompanying pet

Car Owners are allowed to respond to modification requests from Passengers – either by accepting or declining – based on the following criteria:

  • For modification requests made over 24 hours before the Trip’s planned start time, Car Owners must respond within 24 hours of the request’s issuance or up to 2 hours before the Trip’s planned start time, depending on which time period is shorter.
  • For modification requests issued less than 24 hours before the Trip’s planned start time, Car Owners have the opportunity to respond any time up until 2 hours prior to the Trip’s planned start time.

After these periods of time, the modification request will be canceled. If the modification request is canceled and Passenger cannot join the Trip anymore, they may cancel the Trip and search for another one (Cancellation Policy will apply).

Trip prices are subject to change after any modifications.

Regarding modifications to the payment method used for a Trip, if the User wishes to change the payment method, they can only do so if their account was not yet charged for the Trip and if the App allows it.

e)    Modification Policy: Car Owners 

If a Car Owner wants to make any modification to a Trip and no Passengers had booked it, they are allowed to make any wished changes. However, any modifications will automatically cancel all pending requests made by Passengers to join this Trip.

In all cases, Car Owners will not be able to make any modifications within 3 hours of the Trip.

If a Car Owner wants to remove a Passenger from a Trip, the following will apply:

  • If the Passenger sent the request to join the Trip more than 24 hours before its planned start time:
    • The Car Owner can remove the Passenger without any consequences up until 24 hours before the planned start time of the Trip.
    • If the Car Owner removes the Passenger within 24 hours of the Trip, it will count towards the “short notice modifications” on the Car Owner’s Profile.
  • If the request to join the Trip was made by the Passenger within 24 hours of the Trip’s start time:
    • The Car Owner will have 2 hours from the request confirmation time to remove the Passenger without any consequences.
    • If the Car Owner removes the Passenger after 2 hours from the request confirmation, it will count towards the “short notice modifications” and may appear on the Car Owner’s Profile.

If the Car Owner has 10 or fewer completed Trips and the number of the “short notice modifications” exceeds 2 Trips or has more than 10 completed Trips and the percentage of the “short notice modification” Trips exceeds 20%:

  • The Car Owner’s ability to publish Trips may be temporarily revoked for a period of 1 month.
  • Once the above mentioned period is over, the Car Owner should be allowed to publish Trips once again. If the Car Owner makes a “short notice modification”, the same limits mentioned above will apply and the User’s ability to publish Trips may be temporarily revoked for a new period of 3 months.
  • Once the Car Owner starts publishing Trips once again, if they reach the same limits mentioned above once more, the User’s ability to publish Trips may be permanently revoked.

If at least one passenger had booked the Trip and has received a confirmation from the Car Owner and the last-mentioned wishes to make a different modification than the modifications mentioned above, the following will apply:

  • The Car Owner will be able to make any changes that will not affect the Passengers including the removal or addition of available seats. However, any modifications will automatically cancel all pending requests made by other Passengers to join the Car Owner’s Trip.
  • For changes regarding the time of the Trip, if there are more than 3 hours left until its planned start time, Car Owners can make the Trip up to 3 hours later compared to the originally planned time without the approval of the Passenger(s).
  • If the Car Owner wishes to make any other modification(s) to the Trip, they will be able to make them if there are more than 24 hours left until the planned start time of the Trip.
  • All the Passengers on the Trip will be notified and can either:
    • cancel the Trip and receive a full refund,
    • or accept the new modifications and stay on the Trip

In all cases, it is the Passengers’ responsibility to cancel a Trip. If they do not get removed from the Trip or cancel it themselves and do not show up at the time of the Trip, the Trip will be counted as a No-Show (No-Show policy will apply).

For the Trip to be completed successfully and for the Car Owner to get their full compensation, all modifications to the Trips need to be done through the app’s functionalities and not only between the Car Owner and the Passenger(s) via the App messages or any other external means.

g)    Cancellation Policy: Passengers

In all cases, Passengers will have 2 hours from the time of confirmation of their booking by the Car Owner to cancel their booking without being charged.

If the Passenger decides to cancel a booking following a Trip modification by the Car Owner, they will receive a full refund if canceled within 24 hours after the modification has occurred.

If the Passenger receives a booking confirmation from the Car Owner and cancels the booking:

  • If the Trip is later completed with another User (or other Users) the Passenger will receive a full refund, excluding the service fee.
  • Otherwise, if the Trip is canceled by all Users or no other Users were assigned to the Trip and no Users join the Trip, the following rules will apply for every User that joined and canceled the Trip at any given time. If a Passenger receives a booking confirmation from the Car Owner and cancels the booking:
    • More than 72 hours before the planned start time of the Trip, they will receive a full refund, excluding the service fee. The Car Owner will not receive any compensation from that Passenger for this Trip.
    • Between 72 hours and 48 hours before the planned start time of the Trip, they will receive a 75% refund from the original Trip price, excluding the service fee and any applicable taxes. The Car Owner will receive 25% of the previously expected compensation from that Passenger for this Trip.
    • Between 48 hours and 24 hours before the planned start time of the Trip, they will receive a 50% refund from the original Trip price, excluding the service fee and any applicable taxes. The Car Owner will receive 50% of the previously expected compensation from that Passenger for this Trip.
    • Less than 24 hours before the planned start time of the Trip and until 3 hours before the Trip, they will receive a 25% refund from the original Trip price, excluding the service fee and any applicable taxes. The Car Owner will receive 75% of the previously expected compensation from that Passenger for this Trip.
    • Within 3 hours of the Trip’s planned start time, they will receive no refund. The Car Owner will receive full compensation from that Passenger for this Trip.

If a Passenger decides to remove a Traveler, the modification policy applies (it does not fall under the cancellation policy).

f)    Cancellation Policy: Car Owners 

If the Car Owner cancels the Trip at any given time, the Passenger(s) will receive a full refund for the Trip.

If the Car Owner cancels the Trip and:

  • No passengers had booked the Trip:
    • The Trip is not counted towards the Car Owner’s canceled Trips.
  • At least one Passenger had booked the Trip:
    • It is counted towards their canceled Trips and could show on the Car Owner’s public profile.
    • In all cases, the Car Owner will have at least 1 hour from publishing time to cancel a published Trip without it being counted towards the “short notice cancellation” Trips.
  • If a Trip, published more than 24 hours before its planned start time, is canceled by the Car Owner: 
    • Less than 48 hours from the start of the Trip, the Car Owner may receive a warning by email, which will include the terms of SAFER’s cancellation policy.
    • Less than 24 hours from the start of the Trip, the Trip will be counted towards the “short notice cancellation” Trips.
  • If a Trip, published less than 24 hours before its planned start time, is canceled by the Car Owner:
    • The Trip will be counted towards the “short notice cancellation” Trips.

If the Car Owner has 10 or fewer completed Trips and the number of the “short notice cancellations” exceeds 2 Trips or has more than 10 completed Trips and the percentage of the “short notice cancellation” Trips exceeds 20%:

  • The Car Owner’s ability to publish Trips may be temporarily revoked for a period of 1 month.
  • Once the above mentioned period is over, the Car Owner should be allowed to publish Trips once again. If the Car Owner makes a “short notice cancellation”, the same limits mentioned above will apply and the User’s ability to publish Trips may be temporarily revoked for a new period of 3 months.
  • Once the Car Owner starts publishing Trips once again, if they reach the same limits mentioned above once more, the User’s ability to publish Trips may be permanently revoked.

h)    Lateness Policy

Any lateness is counted from the Trip’s start time or one of the two parties’ arrival time, whichever is later.

  • If the Passenger is 10 or more minutes late, a late fee may be added to the Trip’s total. Starting 15 minutes of lateness, if the Passenger does not show up, the Car Owner has the option to choose one of the following:
    • To abandon the Trip (refer to the No-Show policy)
    • To wait for the Passenger and potentially get an additional “bonus” fee to compensate for the time waited.
  • If the Car Owner is 10 or more minutes late, a late fee may be deducted from the Car Owner’s compensation. Starting 15 minutes of lateness, if the Car Owner does not show up, the Passenger has the option to choose one of the following:
    • To abandon the Trip (refer to the No-Show policy)
    • To wait for the Car Owner and potentially get an additional “bonus” discount to compensate for the time the Passenger waited.

i)    No-Show Policy

For the “No-Show” policy, time limits are counted from the Trip’s start time or from one of the two parties’ arrival time, whichever is later.

If a party (Car Owner or Passenger) does not show up to the Trip after 15 minutes, the other party has the option to consider it as a “No-Show” and abandon the Trip.

In this case, if the late party is the Passenger, there will be no refund for the Passenger and the Car Owner should receive their full expected compensation from this/those Passenger(s) for the Trip. If the late party is the Car Owner, the Passenger will receive a full refund and the Trip will count towards the Car Owner’s “No-Show” Trips.

If the Car Owner has 10 or fewer completed Trips and the number of the “No-Show” Trips exceeds 1 Trip or has more than 10 completed Trips and the percentage of the “No-Show” Trips exceeds 10%:

  • The Car Owner’s ability to publish Trips may be temporarily revoked for a period of 1 month.
  • Once the above mentioned period is over, the Car Owner should be allowed to publish Trips once again. If the Car Owner makes a “No-Show”, the same limits mentioned above will apply and the User’s ability to publish Trips may be temporarily revoked for a new period of 3 months.
  • Once the Car Owner starts publishing Trips once again, if they reach the same limits mentioned above once more, the User’s ability to publish Trips may be permanently revoked.

Pricing and Compensation

By Requesting or Publishing a Trip on the App, both Car Owners and Passengers hereby certify that they fully accept and agree to adhere to the Pricing and Compensation structure outlined in this section.

The following outlines the key components of the Pricing and Compensation policies to provide clarity for everyone.

The structure is primarily founded on the fuel consumption of cars.

To comply with applicable tax regulations, any governmental taxes imposed such as the Value Added Tax will be added to the Pricing and Compensation structure of the Trip.

SAFER holds the prerogative to decide whether or not to make any payments to Car Owners and/or Passengers. In instances where SAFER elects not to process a payment, Users are entitled to inquire about the reasoning behind such a decision by contacting SAFER directly. However, it is important to note that Users do not have the right to contest these decisions. Users may submit a “Decision Review” request, detailing the specifics of the incident and their anticipated outcomes. SAFER, in turn, reserves the right to respond positively, negatively, or not at all to these requests. It is imperative for Users to understand that SAFER is not liable for any failure to receive compensation due to unforeseen events.

SAFER reserves the right, at its sole discretion, to apply rounding on the Pricing and Compensation structure for each Trip.

SAFER reserves the right to update and modify at any given time with no prior notice its Pricing and Compensation structure.

a)    Pricing

Passengers are required to pay using one of the specified Payments Methods outlined in a later part of the T&C.

Upon the receipt of the Trip confirmation by the Car Owner, Passengers will be charged an initial partial payment. This amount is part of the Total Amount Due, with the remaining amount due following the completion of the Trip.

The total fee payable by the Passenger, referred to as the Total Amount Due, includes:

  • The Total Trip Price, which is determined by various factors, including the Trip’s distance, the type of gasoline used by the car during the trip, and current fuel prices in Egypt.
  • A Service Fee.
  • Any applicable governmental taxes, as per the Egyptian tax regulations.

Passengers should be aware that the Total Amount Due may include surcharges and that additional fees may also be added.

In the event that a Passenger requests a Trip for more than one individual other than themselves, a Car Owner Convenience Fee may be applied. 

Passengers should be aware that the pricing they are subject to may vary:

  • Depending on the number of individuals accompanying the Passenger in the Trip.
  • During peak demand times or for special routes determined by SAFER.

In accordance with SAFER’s Lateness Policy, if applicable, Passengers may be subject to a late fee. Passengers are encouraged to review the full details of the Lateness Policy, available in a separate section of the T&C.

Passengers may benefit from discounts for their Trips, which can be in the form of promotional codes or vouchers. These discounts may be subject to specific terms. SAFER may introduce promotional campaigns or partnerships that allow Passengers to benefit from reduced Trip prices as part of these initiatives.

Upon request, a detailed receipt can be provided to Users following the completion of a Trip, outlining the Trip Price, discounts, fees, governmental taxes, and the Total Amount Due. However, it is important to note that such receipt requests must be made within one year from the date of the Trip’s completion. Requests for receipts beyond this one-year period may not be accommodated.

b)    Compensation

Car Owners will receive compensation for each Trip, the compensation is determined by various factors, including the distance of the Trip, the type of gasoline used by the car, and current fuel prices in Egypt.

The compensation may also include a Car Owner Convenience Fee in the event that a Car Owner accommodates multiple Passengers in the same Trip. This fee is particularly applicable when a Passenger books a Trip for more than one individual. 

Car Owners will also be subject to a service fee, which will be deducted from their expected compensation.

The compensation for the Car Owner will be credited to their App’s digital wallet following the completion of the Trip. The Car Owner will have the option to withdraw their earnings from their App’s digital wallet in accordance with SAFER’s In-App Digital Wallet Policy. 

Car Owners are expected to cover any potential toll fees throughout the Trip.

After each completed Trip, Car Owners will receive a detailed breakdown of their earnings, including any additional fees received, and the service fee deduction.

In-App Digital Wallet

The App’s Digital Wallet (referred to herein as the “Wallet”), accessible to all Users who do not have limitations on their account, serves as an electronic closed wallet for each User within the app. This feature enables the handling of digital transactions and the management of funds in relation to the services provided by the App.

Users can add funds to their Wallet via various methods such as bank transfers, credit/debit cards, or digital payment services. SAFER reserves the right to add or remove any payment methods to the Wallet at any time without prior notice.

Users have the possibility to withdraw funds from their Wallet. Withdrawals can be processed through various methods, including but not limited to bank transfers.

Processing times for adding funds and for withdrawals will vary within a reasonable timeframe, depending on several factors including the third-party Processing Services Providers.

SAFER sets minimum and maximum limits for both adding funds to and withdrawing funds from the Wallet. These limits are established in line with operational requirements. When Users initiate a transaction to add or withdraw funds, the specific limits applicable will be clearly communicated within the app.

Please note that adding or withdrawing funds from the Wallet may incur processing fees. These fees are determined by SAFER’s third-party payment providers and may vary based on the type of transaction. Users should be aware of these potential fees.

Users are expressly prohibited from attempting to alter, manipulate, or otherwise modify their wallet balance through unauthorized means. In the event of any suspected unauthorized access or attempts to alter a User’s Wallet balance, SAFER retains the right to freeze the affected Wallet, reverse any unauthorized transactions, and adjust the balance to reflect the accurate amount. Furthermore, such actions will prompt an investigation, and SAFER may take appropriate legal action against the individual(s) involved. This may include, but is not limited to, civil litigation or criminal prosecution for attempted theft or fraud against SAFER.

Users are advised that any attempts to compromise the security or operational integrity of the Wallet, including hacking or other forms of cyber intrusion, are taken very seriously. Such actions are considered as attempts to steal assets from SAFER and will be addressed with the utmost severity, including potential legal repercussions and permanent suspension of the User’s account.

SAFER reserves the right to suspend or terminate the Wallet feature or freeze a specific User’s Wallet at any given time, at its sole discretion. This may be due to operational, security, or regulatory reasons. In such cases, if possible, SAFER will provide Users with prior notice and instructions on how to manage their existing Wallet balance.

Payment Methods

SAFER accepts a range of payment methods to accommodate the diverse preferences of Users.

At the time of booking, Passengers can easily select their preferred payment method; payments can be made through:

  • Credit and Debit Cards.
  • Third-Party Digital wallet services.
  • Third-Party payment networks, for Passengers who prefer to pay in cash.

Transactions are primarily processed in the local currency (Egyptian Pound). In cases where a transaction involves a currency conversion, SAFER will apply the current exchange rate as determined by SAFER’s Payment Processing Service Providers. Users should be aware that exchange rates can fluctuate, and these changes may affect the final amount charged.

Users are responsible for ensuring that all payment information provided to SAFER is accurate and up-to-date. This includes promptly updating card details, external digital wallet accounts, or any other payment method information in case of changes or expiration. Failure to maintain current payment information may result in transaction failures or service disruptions.

SAFER reserves the right to add or remove any payment method at any time, at its sole discretion.

Refund Policy

In regard to refunding the Passenger, any refund will be according to the following options (given to the User to choose from at the moment of cancellation):

  • If the User used a bank card:
  • Refund as a credit voucher that can be used on any Trip,

or,

  • The refund will go to the same bank card the User used to pay for the Trip. This will typically take 5 to 10 business days (but may take longer in some cases) for the User to receive their money,

or,

  • If the User wants to book another Trip right away, the sum can be directly transferred to that Trip (as a temporary voucher). If there is an excess in the amount of money (if the second Trip is cheaper) Otherwise, if the new trip’s price is higher than the value of the temporary voucher, the User will have to select an additional payment method to cover the rest of the Trip’s cost.
  • If the User used another digital wallet option (either the App’s Wallet or another external digital wallet), the refund will directly go to the App’s Digital Wallet.

User Conduct and Responsibilities

The App is designed for personal, non-commercial use. Users, both Passengers and Car Owners, are prohibited from utilizing the App for any commercial activities or profit-making purposes.

Users are strictly prohibited from creating or having multiple accounts on the App. Each User is allowed only one account under their legal name. Additionally, Users must not create or manage accounts on behalf of others. Violating this rule may lead to the suspension or termination of all involved accounts.

Users bear full responsibility for all activities conducted under their account. It is imperative to safeguard account credentials against unauthorized use. Users must ensure that their account information, including contact and payment details, is kept up-to-date and secure at all times.

All communications facilitated by the App, whether in-app messages or reviews, must adhere to a standard of professionalism. Abusive language, harassment, or inappropriate content is strictly prohibited.

SAFER reserves the right to actively moderate all communications conducted through the App. This includes monitoring messages and reviews. SAFER retains the right to intervene, delete, or restrict communications at its sole discretion.

All interactions facilitated by the App, including in-app communications and real-life encounters between Car Owners, Passengers, and the SAFER team, are expected to be conducted with the highest level of respect and courtesy.

Users must use the App for all transactions and communications related to the service. Attempts to bypass the platform, such as sharing personal contact details to plan Trips outside of the App and avoid paying service fees, are strictly prohibited. Non-compliance with this rule may result in severe penalties, including account termination.

Users are required to conduct all payments related to services exclusively through SAFER’s in-app payment system. Accepting or making payments outside of the App is a direct violation of SAFER’s policies. Any attempt to bypass the in-app payment system will lead to severe consequences, including potential account termination.

Users are required to strictly adhere to the Community Guidelines set forth by SAFER. These guidelines are accessible for review within the App under “Profile” then “Legal”. It is the responsibility of each User to familiarize themselves with these guidelines and ensure their conduct aligns with the standards and expectations outlined therein.

Any User behavior that causes nuisance or inconvenience to SAFER or any other party is strictly prohibited. Users must ensure their use of the service does not infringe upon the rights of others or disrupt the operation of the App. Violating this clause by causing disturbances or misusing the App in any manner will result in immediate action, which may include account suspension or termination.

Users are required to use the App strictly for lawful purposes. SAFER maintains a stringent zero-tolerance policy against any illegal activities undertaken by Users while utilizing the service. This includes, but is not limited to, the transportation of illegal substances, engaging in unlawful conduct, theft, and the carrying of weapons including any type of firearms. Violation of this policy will result in immediate and severe penalties, including potential legal action. Furthermore, SAFER reserves the right to engage with law enforcement authorities and provide relevant information if deemed necessary to uphold legal and safety standards.

Users of the App are obligated to comply fully with all applicable local, national, and international laws governing transportation, public safety, and conduct. This adherence extends to all aspects of their interaction with the App, encompassing road use, safety regulations, and general public behavior. Non-compliance with these laws not only jeopardizes personal safety but also risks legal repercussions and the potential suspension or termination of the User’s access to SAFER.

Users must promptly report any incidents, safety concerns, or violations of these T&C.

In the event of any disputes or complaints, Users are required to cooperate fully with SAFER and other parties involved to reach a resolution.

Failure to respect these responsibilities or any clause in these T&C may result in actions taken by SAFER, including, but not limited to, warnings, temporary suspension, or permanent termination of the User’s access to the App. 

a)    Car Owners responsibilities

Car Owners are expected to adhere to all Egyptian traffic laws and regulations while using the App and during any Trips published on the App. This includes, but is not limited to, obeying speed limits, traffic signals, and other safety rules.

Car Owners are responsible for the maintenance and safety of their vehicles. Before offering Trips, it is required that your vehicle undergo regular inspections to ensure it is in safe, working condition.

Car Owners are expected to maintain a clean and comfortable interior for Passengers. 

Car Owners must never operate a vehicle under the influence of alcohol, drugs, or any substance that impairs their ability to drive safely. SAFER has a zero-tolerance policy for impaired driving.

Car Owners must comply with all SAFER policies, including the prohibition of discrimination, harassment, or any behavior that creates an unsafe or uncomfortable environment for passengers.

Car Owners’ driving abilities will be monitored through a “Driving Score” that considers Passengers ratings. Car Owners with inadequate scores may face warnings, potential restrictions, temporary suspensions, or account termination.

Car Owners must cooperate with SAFER in the event of any reported incidents or complaints, including, but not limited to, those related to behavior, safety, or Trip quality.

It is the responsibility of the Car Owner to ensure that they are in good health and meet all necessary medical requirements for safe driving.

By using the App as a Car Owner, you acknowledge and accept these driving eligibility requirements. Failure to meet these requirements may result in the suspension or termination of your Account.

b)   Passengers responsibilities

Passengers are required to adhere to all Egyptian laws related to transportation and public behavior while using the App. This includes, but is not limited to, wearing seat belts, not distracting the driver, and following safety guidelines.

Passengers must treat Car Owners and their vehicles with respect. This means no damage to the vehicle, leaving it clean after the Trip, and maintaining polite and respectful communication.

Any form of disruptive or unsafe behavior is strictly prohibited. This includes, but is not limited to, verbal or physical harassment, discrimination, and carrying illegal substances or items in the vehicle.

Passengers must ensure they are fit to travel and do not pose any health risk to themselves, the Car Owner, or other Passengers. This includes not traveling when sick or under the influence of drugs or alcohol.

After each Trip, Passengers are encouraged to provide honest and constructive feedback about their experience.

In case of any disputes, complaints, or issues arising from a Trip, Passengers are expected to cooperate fully with SAFER and the Car Owner to resolve the matter.

Passengers should be ready and available at the agreed-upon pickup location and time.

Failure to comply with these responsibilities can lead to consequences such as penalties, suspension, or termination of the Passenger’s account.

Limitation of Liabilities

SAFER is not liable for the actions or conduct of any third parties, including Users of the App, other drivers on the road, or pedestrians.

SAFER encourages Passengers and Car Owners to be respectful, responsible, and considerate at all times, both during and outside of Trips. However, SAFER is not responsible for the behavior, actions, or conduct of any User on the platform, whether such behavior occurs during a Trip or in any other interaction outside of the App’s scope. Furthermore, SAFER is not liable for any inappropriate communication or conduct that occurs between Users, regardless of whether it happens during a Trip or in any other context.

SAFER is not responsible for resolving disputes between Users, whether related to carpooling arrangements, payments, or personal disagreements.

SAFER is not liable for Users’ compliance with local or national laws and regulations.

While SAFER may offer safety features and guidelines, it is the responsibility of Users to adhere to these guidelines and take appropriate safety measures. SAFER is not responsible for the personal safety of Users.

SAFER is not liable for verifying the accuracy, completeness, or truthfulness of the information provided by Users, including personal details, driving licenses, or vehicle-related information.

Users are responsible for any agreements, permissions, or obligations related to the use of vehicles, including ownership and authorization. SAFER is not responsible for any disputes or issues that may arise between Users.

SAFER is not responsible for any damages or losses, whether related to personal property, vehicles, or any other matter, that may occur during the use of the service.

SAFER is not liable for any injuries or loss of life that may occur during Trips, including accidents, medical emergencies, or any other unforeseen events.

SAFER is not liable for the mechanical condition, maintenance, or safety standards of the vehicles used by Users during Trips.

SAFER is not liable for any damage to the vehicle used by the Car Owner in the event of any accidents or incidents that may occur during Trips. SAFER is also not liable for any insurance-related matters. Car Owners are advised to have their own insurance coverage to protect against any vehicle damage or loss.

SAFER is not liable for any disruptions, unavailability, or technical issues of the App or service, including any losses or damages resulting from such issues.

 SAFER is not liable for any loss or corruption of data, including personal information and Trips’ details, stored or transmitted through the App.

SAFER is not responsible for any third-party services or content accessed through the app, including advertisements or external links.