At SAFER, our mission is to provide an eco-friendly, efficient, and secure carpooling experience for all our users across Egypt. These guidelines are designed to ensure that every member of the SAFER community enjoys a safe, respectful, and positive experience. Adhering to these standards helps protect the rights and safety of everyone in our community.
General Conduct
- Respect and Courtesy: Treat all users with respect and courtesy. Discrimination, harassment, or abusive behavior will not be tolerated.
- Punctuality: Be on time for your scheduled trips.
- Cleanliness: Keep the car clean and tidy. Avoid leaving any trash or personal belongings behind.
- Communication: Use clear and polite communication. Respond promptly to messages and requests.
Safety Measures
- Seat Belts: All passengers and car owners must wear seat belts at all times.
- Compliance with Laws and Regulations: Car owners must follow all traffic and safety laws, and ensure that the vehicle meets all safety standards and is properly maintained.
- Emergency Protocols: In case of an emergency, prioritize safety and contact local authorities immediately.
Verification and Trust
- Accurate Information: Ensure that all provided information (profile details, trip listings, etc.) is accurate and up-to-date. Misrepresentation of identity or credentials (such as car owner’s license, vehicle registration) is grounds for immediate account suspension.
- Feedback and Ratings: After each trip, provide honest and constructive feedback. This helps maintain the quality and trustworthiness of the community.
Prohibited Activities
- Illegal Substances: The use or transportation of illegal substances is strictly prohibited.
- Weapons: Carrying weapons of any kind is strictly prohibited and will result in potential legal action.
- Unauthorized Passengers: Only registered and verified users are allowed to join a trip. Additional travelers are not permitted unless their information is added.
- Appropriate Use of Technology: Use the SAFER app responsibly. Do not attempt to manipulate the app for unfair advantage or disruption of services.
User Responsibilities
- Car Owners: Maintain your vehicle in good condition, ensure it is roadworthy, and provide a safe and comfortable travel experience for passengers.
- Passengers: Respect the Car Owner’s vehicle and communicate any specific needs or preferences in advance.
- Reporting Issues: Report any issues, misconduct, or violations of these guidelines to SAFER support immediately.
Continuous Improvement
Your feedback is invaluable. It helps us evolve and improve our guidelines and practices. If you have suggestions or concerns, please reach out through our in-app support or customer service channels.
By following these community guidelines, you contribute to a safe, respectful, and enjoyable carpooling experience for everyone. Thank you for being a part of the SAFER community !
For more information, please read our Terms & Conditions and Privacy Policy.
If you have any questions or need assistance, please visit our Help Center.
Safe travels!