Support
Need assistance? We’re here to help! Whether you have questions about bookings, cancellations, or need guidance on how to use the SAFER app, our dedicated support team is ready to assist.
FAQs
General
What is Carpooling ?
Carpooling is a transportation method that involves individuals who are traveling or heading to the same destination and are willing to share their journey with others.
Who can use SAFER's application?
The application is accessible to adults above 18 years, while children under 18 can use the service if accompanied by an adult. Car owners must be older than 21 years with at least two years of driving experience to publish trips.
What type of trips does SAFER primarily focus on?
SAFER primarily focuses on long-distance trips (100 km and over) between major cities or destinations in Egypt.
Why can’t male and female users ride together?
Separating male and female users for long distance trips is considered a rational safety measure that aligns with cultural norms in Egypt, providing a safer and more respectful environment for travelers.
How does SAFER handle feedback and ratings from users?
After every trip, both car owners and passengers are prompted to rate and review the other party. Users with exceptionally low ratings will be warned and may be banned from using the service if their rating does not improve.
How does SAFER plan to integrate hybrid and electric cars into its service?
In later stages, SAFER intends to integrate hybrid and electric cars into its service using different pricing terms, showcasing a commitment to environmental sustainability.
Using the App
How do I become a “Car Owner” on SAFER?
You need to verify your profile by providing an ID, Driver’s License, and car information.
What payment methods does SAFER accept?
Payments can be made via bank cards, mobile wallets, and third-party payment networks. A digital wallet system is also integrated into the app.
How do I search for trips?
Choose a starting point, destination, date, luggage types & quantity, and the number of accompanying passengers to search for available trips.
What does the “Verified User” badge mean?
This badge indicates that a passenger has verified their ID or passport with SAFER.
How does the “Driving Score” work?
It’s based on passenger ratings. Low scores may lead to warnings and potential bans.
Can I choose specific preferences for my co-travelers, like non-smokers?
Yes, when listing or searching for a trip, you can specify certain preferences to ensure a comfortable journey.
Can I cancel my trip after booking? Is there a cancellation fee?
Yes, you can cancel your trip. However, depending on the cancellation window, a fee may apply. Check the terms and conditions for details.
How do I report an issue or dispute with a car owner or passenger?
Within the app, navigate to the “Help & Support” section to report any issues. Our team will promptly assist you.
What if I have special needs or require assistance during the trip?
When booking or listing a trip, you can specify any special needs or assistance required to ensure a smooth journey for all involved.
Are there provisions for group bookings or traveling with multiple friends or family members?
Yes, when booking a trip, you can specify the number of passengers accompanying you, ensuring you can travel together.
Is there an emergency button or feature within the app?
We prioritize safety. There’s an in-app emergency button that alerts local authorities and shares your real-time location.
Account
How can I become verified?
You can become a SAFER Verified User by submitting certain documents such as your ID card or passport in the profile section, you can achieve a verified status on your account.
How do I reset my password if I forget it?
Navigate to the login page and select “Forgot Password”. Follow the instructions to reset your password via your registered email.
Can I cash out the balance from my digital wallet in the app?
Yes, users can transfer funds from their digital wallet to a bank account or other specified means.
Arabic 
English